Review of Retró Lángos

Glutened at this location.

I verified with an employee that there was a gluten free kitchen with a dedicated fryer and workspace before ordering. I expressed that I am celiac and ordered from the gluten free menu with that same employee. All staff that I interacted with spoke English well.

After taking a few bites of the langos, I asked the waiter to check whether the order was gluten free and he confirmed that it was not. The staff insisted that I must have been unclear when ordering and, although I requested and received a refund, the original employee shook her head while providing it. I calmly expressed that I was about to become quite sick.

This may be a rare instance of an employee coding in the order wrong, given the other positive reviews, but it did not feel to me like celiac disease is understood or taken seriously by the staff.

Admittedly, I should have verified again that the order was gluten free prior to taking my initial bites. That was my mistake.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

We are truly sorry to hear about your recent experience at our restaurant. We deeply regret that you were inadvertently served gluten, and we sincerely apologize for any discomfort or inconvenience this may have caused. We completely understand how terrible one mistake can be, especially for someone with coeliac disease - as I am also also coeliac myself.

Your feedback is invaluable to us, and we take this matter very seriously. We understand the severity of celiac disease and the importance of maintaining a safe and gluten-free environment. We will use this incident as an opportunity to reinforce our training and procedures to ensure that such errors are not repeated in the future.

Please know that your concerns have been taken to heart, and we are committed to improving our service and understanding of celiac disease. We appreciate your understanding of the rare instance that occurred, and we genuinely hope to have the opportunity to serve you again in the future with a more positive and safe experience.

If you decide to visit us again, please don't hesitate to reach out to a manager or supervisor to ensure your order is handled with the utmost care and attention.

Thank you for sharing your feedback and giving us the chance to improve.