Review of Ru San's

I hate that I’m saying this but I had an awful experience here. It was mostly due to the very uncaring and rude waiter we had. Like everyone else I asked for the gluten free options and asked if they could make sure to use a clean knife and cutting board. The waiter told me he couldn’t guarantee anything and told me not to order most of the rolls that looked safe to me. But when I asked him to check with the kitchen about gluten free rolls he told me “probably not gluten free and they won’t modify”. I ended up getting basic rolls I didn’t even eat because there were other food debris on my rolls.

He was actually very rude to my whole table (non gf), super slow, and didn’t accommodate any of my friends other requests (extra sauce, refill). I think we just got a bad waiter overall.

I ended up complaining to the manager who was so kind and offered to remake my rolls or give me a refund but at that point I just wanted to leave. It looks like other people had a good experience here and I’m happy to see that. I’m personally very hesitant to try this place again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average