Review of Shake Shack

I’ve eaten at many shake shacks before but would never eat at this one again. I had to wait for an extra 10 minutes for someone to come over to the kiosk to “acknowledge” my allergy, which meant they typed in a code and walked away. He didn’t ask me a single question. I didn’t see anyone change any gloves, and everyone was actually touching their faces and all of the surfaces. Not only was there probably gluten cross contact but it was just gross.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average