EAT AT YOUR OWN RISK ⚠ My wife and I were in town for an event and went to enjoy breakfast this morning. She has celiac along with other GI issues and has food restrictions due to them. I want to clearly state that we aren’t sure that there was any gluten cross contamination, however, our experience makes us question the full safety of this restaurant. My wife ordered her food with no bell peppers and the bruschetta on the side. Her meal came out with both in her skillet, neat and piled high. She sent it back and they brought back, very quickly I might add, what had to have been the exact same dish, but you could tell it had been scrapped apart to “remove” the bell peppers and the bruschetta as it was very messy and flat compared to the first one. After a couple bites, she noticed there were still a few peppers in her skillet and there was spinach in the bruschetta. We asked to speak to a manager and the General Manager, Brandon, came over and he was very rude from the start. He claimed that the waitress did not put the note on the ticket that my wife wanted no peppers and the bruschetta on the side. He also claimed that the kitchen did not deconstruct the skillet and he said he watched them remake the skillet and that the peppers must’ve been left on the grill from another patron’s meal. When we mentioned that we were disappointed as this was harolded to be a safe place for those with celiac and those with food allergies/sensitivities, he said that they take it very seriously. Obviously they do not if they re-serve deconstructed dishes, which makes us question the safety of the food that’s supposedly “gluten-free”. He was very condescending, not taking accountability for anything and blamed it on the waitress and the kitchen. After he left our table, I let our waitress know that he had said she didn’t input the exclusions and she showed us the ticket which stated NO PEPPERS and BRUSCHETTA ON THE SIDE. Not only did he not take accountability, but he threw his waitress under the bus and lied straight to our faces. I had read so many great things about this place in the past, in this group and elsewhere. We were heartbroken by our experience here and will never patronize the chain again as they have broken our trust. Please be extra careful when patronizing this establishment.
— Not at all
— Separate gluten-free menu
— Not Much/None
— Poor
Food does not live up to the advertised pictures. Ok food. No reaction. Just meh and very pricey.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Good
I’ve been to this location multiple times. I thought I was told the first time that the fries were gluten free. I was told this time they aren’t. Big shout out to the crew and manager for keeping me safe.
The burgers are delicious. I don’t even mind the gluten free buns.
— Somewhat
— Gluten-free items are marked on the main menu
— Not Much
— Good
Most Shake Shack locations offer gluten-free buns for burgers. A lettuce wrap is also an option.
Shake Shack has a gluten free bun, their burger is good for fast food. This location did not bring my gluten free burger n bun separately on a different tray as to avoid cross contamination. Other locations I have visited have put my burger on a separate tray or bag to prevent cross contamination. I did advise person taking my order that I need to be gluten free. Ask them to put celiac/allergy into the order when placed. Burger was good but concerned about possible contamination.
— Somewhat
— No gluten-free information on the menu
— Not Much
— Good
I have eaten here many times and never gotten sick. They have gf buns.
— Very
— Most/All
— Excellent
I ordered a gluten free burger (shake burger). It was pretty good and the staff understood what to do for allergies.
— Somewhat
— Not Much
— Good
They don’t serve any gluten free items at all.
— No gluten-free information on the menu
Sensative Celiac, ordered GF bun,with other non-GF family order. Mine wasn't marked, but was figured out. Next day, No problems & I also had their fries.
— Somewhat
— Some
— Good