Shake Shack

2 recent ratings
$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers, Ice Cream

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
2 ratings

As rated by the community

180 El Camino Real
Palo Alto, CA 94304

Most Recent Reviews


Overall Rating

Review


Good food. No symptoms of cross-contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Symptomatic Celiac

Overall Rating

Review


I used the kiosk to create my order, and it guided me as to which items contained gluten. When I was ready to submit it, the kiosk prompted me to wait for a server to verify that my selections were gluten free. The food was delicious, and I had no bad effects.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
Updated 2 years ago read full review

Wheat Allergy

Overall Rating

Review


Ordering is done by you on a tablet, so no chance of messing up the order. They have separate entry for gluten and wheat when checking off the allergy list, and when you flag them, a staff would come check your order to make sure that what you ordered are indeed OK with your need. GF buns were delicious and so was the burger great for semi-fast food.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have dedicated kitchen space
  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Delivery
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Takeout

Notes


Most Shake Shack locations offer gluten-free buns for burgers. A lettuce wrap is also an option.

Photos


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More Reviews


Celiac

Overall Rating

Review


The GF buns are tasty. They told me the GF buns are warmed on the griddle where they do the meat and cheese. The gluten buns warmed in a separate area. I didn’t get sick. The fries share a fryer with gluten so no fries.

Updated 4 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Shake Shack has a gluten free bun, their burger is good for fast food. This location did not bring my gluten free burger n bun separately on a different tray as to avoid cross contamination. Other locations I have visited have put my burger on a separate tray or bag to prevent cross contamination. I did advise person taking my order that I need to be gluten free. Ask them to put celiac/allergy into the order when placed. Burger was good but concerned about possible contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I have eaten here many times and never gotten sick. They have gf buns.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I ordered a gluten free burger (shake burger). It was pretty good and the staff understood what to do for allergies.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


They don’t serve any gluten free items at all.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Asymptomatic Celiac

Overall Rating

Review


Sensative Celiac, ordered GF bun,with other non-GF family order. Mine wasn't marked, but was figured out. Next day, No problems & I also had their fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

More Info