Review of SLiCE

I called before placing an order online since there was not an option to note an allergy. I explained that I’m very sensitive to cross contact and asked a few questions about their safety practices. The person on the phone seemed to understand. She let me know that they use gloves each time and change them before making any gluten free pizzas and that it was safe for me to just order the gluten free options online. She also said they bake the gluten free pizzas in their own pan and they bake their gluten free wings instead of fry them (the fryer is not dedicated.) So I ordered a bake-at-home gluten free pizza kit and gluten free wings. When I got home to bake my pizza, I noticed there was some black stuff in the cheese container (looked like mold to me, but they said it was something from their oven) so I went back to have them swap the cheese for a fresh container. The person making pizzas filled up a new container using bare hands (no gloves in sight) right after working on a regular wheat pizza and he did not wash his hands in between. I mentioned this to the person up front and she kindly offered to make me a new container. She washed her hands and then filled a new container, however, she pulled the cheese from the same bin the person making regular pizzas just stuck his bare hand in. I mentioned I did not feel safe eating that since he clearly was not wearing gloves. She said “no one has ever gotten sick from our pizzas”. I hope that’s true, but I really did not feel safe eating there after what I witnessed. So I politely said I am extremely sensitive to cross contact and that’s why I call and ask specific questions beforehand, and I did not feel comfortable eating what I ordered. She kindly understood and offered me a refund after I returned the uneaten food. I’m glad the server was generally kind and understanding and refunded my order, but very disappointed their safety practices are NOT what they tell you on the phone. Maybe it was an off day, but I would highly suggest caution when deciding to eat here if you’re extremely sensitive to cross contact.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Other Characteristics

• Good for dairy-free