Out of gluten free bread. Did not tell us until after we ordered. Owner was here and very apologetic. Refunded our money and gave us sandwiches without bread in a bowl. Still good!
They were out of gluten free bread, but very apologetic and gave us extra food. Will be back to try again.
Another crumbly mess of a roll. Flavor is off. I stick with salads.
Good food for us celiacs. I had never been to smiling moose before I was diagnosed, but I have been there a bunch since
We where greeted with trash and food on floor.The food was very good but lost return points on clean.
They do offer gf options. While waiting for our food I had the opportunity to view the kitchen staff. One of the cooks hugged another worker, his gloves touched the back of the other and didn't change gloves. (Not just a Celiac issue.)One worker on the final prep side had NO gloves and handled our gf bread and also other orders. Even though I specified one of our sandwiches had to be gf, I don't believe they really understood what to do. I asked the gloveless worker, "Shouldn't you be wearing gloves?" He said sorry and put them on after I told him my husband couldn't eat the food he had just prepared due to cross-contamination. He replied that he didn't realize it was for a Celiac order. (Even though I shared this info when I ordered. Maybe they don't have a way of sharing this with all the workers?) The worker then changed gloves and the cook prepared another sandwich. A third worker picked up my husband's (2nd) sandwich and I couldn't say for sure that he had new gloves, but I seriously doubt it. Perhaps if you can go at a slow time between meals you would have better luck. They did place the sandwich on gf bread and on foil before going through the toaster oven. This was at the Edwards, CO location. No complaints about the quality or taste, just about their understanding of cross-contamination.
They have GF BREAD!!! They can make just about any of their sandwiches from the menu into GF. I have seriously not had a sandwich this good in years since having to be GF! Their GF bread was a full size sub bun style and very soft & delicious! Definitely my new favorite!
The gluten free bread is some of the best I've had. They only have one size so If you order a foot long you will get two sandwiches. I was stuffed after one. I can't comment on how celiac friendly this place is, as I didn't ask about their specific protocol for gf orders. I think there's always an inherent risk dealing with sandwich shops since there is so much bread floating around.
The food here is delicious and they have a gluten free menu that includes a good variety. My only problem is they charge $4 more for gluten free bread that isn't even close to the size of the regular bread. It does taste pretty good, but because of such a big up charge (I usually only get a $2-3 up charge at most places) this won't be a top choice of mine.
They were great! The girl who took our order was in training and her trainer clearly described to her how important it was to ask if it's an allergy or preference so that the kitchen knows to change gloves, use new utensils, wipe down areas, etc. I was impressed. It was also very clean in this location.
I have to say these people really do know how to prepare gluten free food. They have a large GF menu and are trained to not cross contaminate. To my disappointment, the rolls they use are extremely dry and pretty expensive so I can't say I'm super excited about this place.
This was hands down the best gluten free sandwich I have ever eaten. Had texture and taste of real bread - so much so that I was almost afraid to eat it. When I was assured it was truly GF, I almost cried for joy. I will be back here everytime I am in Vail Valley and at other locations in Denver as well.