South St. Burger Co.

3 recent ratings
$ • Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers, Fries
Safety Rating
3 ratings

As rated by the community

205-1 The Boardwalk
Kitchener, ON N2N 0B1, Canada

Most Recent Reviews


Celiac

Overall Rating

Review


Dedicated fryer, GF buns, can make toppings safe, tasty. The guy changed his gloves, knew what I was talking about, made my day. Celiac burger goldmine. Everyone take note.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Asymptomatic Celiac

Overall Rating

Review


Good protocols, good food. Server asked if gf bun order was for allergy. Explained protocols like separate grill, gloves, wrapper etc without prompting. Only complaint is gf buns were out of stock on second visit

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 7 months ago read full review

Celiac

Overall Rating

Review


I was literally tearing up as my burger was being prepared. From the moment I asked “do you have gluten free buns?” to when my meal was placed on the tray, each employee took great care (without me having to say anything other than I’m celiac!) each team member changed their gloves before preparing my meal and handling it in any way. The counter was wiped before my burger wrap was placed on the counter. And when I ordered the waffle fries (not thinking…) the manager quickly told me they were not gf but the regular fries were. I made sure to thank the team as it was so nice to not have to explain my condition and what is required to eat safely. They were all trained and knew what it required. Will definitely be coming back and highly recommend for any celiac with a burger craving.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Fries

Categories

  • Dinner
  • Lunch
  • Restaurant

Photos


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More Reviews


Celiac

Overall Rating

Review


This South St. is pretty good! My family and I have gone here plenty of times and the staff is usually very kind and accommodating. However, there has been a few times where they have not been completely happy about accommodating our disease (visibly annoyed). They have the burgers on the same counter as the gluten buns but they will switch gloves and use ingredients from the bottom if you ask.

Celiac friendly?

Yes

Updated 5 years ago read full review

Symptomatic Celiac

Overall Rating

Review


This our go to faster burger place!! Great with avoiding cross contamination, have gf buns + dedicated gf toaster. Fries are safe! Worth every penny!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Another awesome burger. Knowledgeable staff. Feel safe eating here.

Celiac friendly?

Yes

Updated 5 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Separate area for GF prep where only designated individuals are allowed. I didn't get sick and they took everything very seriously and assured me it was no big deal and let me watch the prep. They changed gloves and washed their hands and the food tasted amazing. Separate GF menu available if you ask for it, but the staff are well versed and can tell you which items are safe or not.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Staff was knowledgeable about gluten ingredients. Food tasted great. Gf bun fell apart while eating. They did put cheese on one of the gluten free Burgers even though we did not ask for it and they are a celiac with a dairy allergy. They changed gloves and bagged each person's order separately.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
Celiac

Overall Rating

Review


This was the best burger I have ever had. The gluten free buns don’t fall apart and the burger was so juicy. They have a gluten free fryer so I could have fries or sweet potato fries, which are also very good. The place was very clean and the service was so nice and also very fast.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good for takeout
  • Good vegetarian options
  • Offers online ordering
Celiac

Overall Rating

Review


Super great! They knew everything about cross contamination and were very willing to get new bins of everything to make sure there was no cross contact. They offered gluten free buns and toasted them in a separate toaster. They also had a separate fryer for fries. It was delicious!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Symptomatic Celiac

Overall Rating

Review


I’ve been here enough times to know they’re educated on celiac. Good burger and toppings.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info