Review of Tavern in the Square

1393 New Britain Ave, West Hartford, CT 06110

Overall Rating

Review


In a word: horrible!

To elaborate: I was here tonight with a group of 7 other people, I'm the only one with (non-classical/non-GI symptom) celiacs. I would never recommend those with any food sensitivities or allergies eat here! The fault was definitely not with our waitress, it was definitely the *MANAGER*. First my plate came out with a random piece of pasta on it, but then others at our table were brought dishes with a gluten allergy flags on them. Whaaat??! We pointed this out to the waitress, who alerted the manager. We could see her talking to him as he was brushing off her concerns as they walked past our table without taking my plate. Again, hellooo, whaaat is going on here? They had an animated conversation in the back of the restaurant that left her almost in tears! Then he took my plate, came back again with a flag on it with *the piece of pasta STILL on the plate*! We pointed that out yet again, then he came back with my plate with the pasta off and flagged, but the food was totally cold. All he did was take that piece off or maybe replate it, nothing more. He never apologized for any mix-up (Who knows why everyone else was brought wrong dishes? The waitress apologized profusely for the kitchen confusion and replaced theirs.) and he wouldn't even look at any of us in the face. Horrible experience, my sympathies to the staff as well. I'd rate ZERO if I could. I get it that no restaurant can 100% guarantee no exposure to allergens and food sensitivities -- it's a working kitchen. But the *MANAGER* didn't care AND *obviously* lied to me TWICE, open disregard. Employee practices and attitudes are top-down. Again, not the waitress' fault, she's got my sympathy. IMO: steer clear of this place!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 10 months ago

Asymptomatic Celiac