Review of THB Bagels & Deli of Canton

3301 Boston St, Baltimore, MD 21224

Overall Rating

Review


If I could give this place negative stars I would. My boyfriend and I went yesterday. When we were getting fountain drinks we noticed that fruit flies were coming out of the fountain machine into our drinks dead and floating. I pulled Luther aside and told him about it because that is a health violation and if getting caught, the health department would either shut them down until the problem was fixed or slap them with a huge fine. Needless to say, he was very rude and dismissive saying, "it happens what am I gonna do" then he proceeds to make a joke to the staff about what I said to him right in front of us which was so disrespectful on so many levels. What Luther fails to realize is that if it weren't for customers, he wouldn't have a job at the begal place. Secondly, a good manager takes care of the situation, doesn't mock a customer for looking out for a business. I don't understand how he got his position at the begal place in Canton. Aparently he gets complaints about his conduct all the time and he is still there, that is beyond me. The worst part is that we spoke to the general manager Eric and the only thing he could say was sorry. A good business person would say how can I make this right. Not even that, he could care less and didn't want to be bothered it seemed like. No ownership or accountability was done about Luther's conduct. I don't understand how a business can be run like this knowing the actions of the staff is horrible from leadership down to the cashiers. They say a business is lead by leadership and it clearly sucks. I Would not reccomend this place to anyone. They have gluten free options but I will go elsewhere.

Celiac friendly?

Yes

Updated 5 years ago