Review of The Counter

They tried to gluten/poison my wife who had carefully ordered from the dedicated GF menu. The waiter made a big deal about how careful they are with allergies, but then they brought her a burger on a regular bun, even though the burger had been flagged with a little stick to denote a gluten-free item and despite the fact that the food runner said it was GF when he brought it to the table. Thank goodness my wife noticed the similarity between her bun and mine, although it was only after she had already taken a big bite. They brought her a new burger (which she thoroughly enjoyed), but the waiter seemed offended and put off that we were upset and worried about her health. Ruined my appetite. We should have known to be more careful after he messed up our drink order, brought the wrong fries, and included onions on my order when I had told him I didn't want onions. After all of this, the waiter very reluctantly comped my wife's meal saying, "I will pay for it personally," as if he was trying to make my wife feel guilty about having been the victim in this situation. Comping her meal seemed like the absolute least he could do. We did not tip (that is a first for us) and we will never be back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good