The Counter

3.5 stars 3.5 out of 5 9 ratings

140 Shoppers Ln, Pasadena, CA 91106

(626) 440-1008
50% of 4 votes say it's Celiac friendly
  • User profile picture thumbnail
    1 ratingApril 17, 2016

    I've eaten here many times with no issues. However, I ate there a week ago and was sick for four days after. Will not be returning.

  • User profile picture thumbnail
    1 ratingFebruary 25, 2016

    They have faulty staff training and food prep processes that make this a risky place to eat if you are a celiac. They routinely contaminate the supposedly dedicated french fry fryer and don't tell GF customers when they order fries.

  • User profile picture thumbnail
    5 ratingAugust 07, 2015

    great staff very willing to check on ingredients if they are questionable. gluten free fryer is next to the regular fryer, if you are very sensitive don't eat fried stuff.

  • User profile picture thumbnail
    5 ratingJune 19, 2015

    Very nice staff and great gluten free buns!

  • User profile picture thumbnail
    1 ratingMay 14, 2015

    We visited this location several weeks ago and we made the mistake of assuming that we could safely eat there. Although we communicated about our need to eat GF due to Celiac, we didn't find out until it was too late that the fries we had already consumed were prepared in the same fryer as wheat containing items because the GF fryer was broken. The poor server rushed out to tell us as soon as she found out but my daughter was hysterical upon getting the news since she was worried about getting physically ill & we were 45 minutes from our hotel. The manager there was not even apologetic and said that they couldn't guarantee the food would be GF. She didn't charge us for the burgers that those with Celiac couldn't eat due to having to rush out of there but I was extremely disappointed in her response and would have expected that a restaurant that offers a gluten free menu would at least brief their staff before the dinner shift if there are changes that might affect their customers. I am so disappointed at how this wasn't communicated.

  • User profile picture thumbnail
    5 ratingApril 07, 2015

    I loved my build-your-own hamburger. It was amazing to eat a burger with a delicious bun. My waiter was so helpful, and I didn't get sick!

  • User profile picture thumbnail
    4 ratingJanuary 08, 2015

    Update: we've eaten here several times & Celiac hubby has not gotten sick. The food is good, though expensive, & the service has been flat out bad the last few times. But the sweet potato fries & organic bison burger are so good I can't totally write them off yet. They do now have packets of "Heinz Natural" HFCS free ketchup if you ask for it. I previously gave this location one star for being generally clueless. They seem to have dramatically improved and do indeed now have a dedicated frier for the fries (regular and sweet potato). I wish they had organic ketchup, they only have the Heinz HFCS filled junk. They do have organic bison and organic greens. I will update again after super sensitive hubby has eaten there a few times so we can gauge how safe they really are. But they have definitely taken steps in the right direction. And the bison burger in a bowl and fries were DELICIOUS. (They do have GF buns, Udi's I think, and a GF beer or two.)

  • User profile picture thumbnail
    5 ratingMarch 24, 2013

    This place is really accommodating and has a great diverse gluten free menu

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:00 am - 10:00 pm

CLICK LIKE to connect with us on Facebook
map of The Counter

Nearby restaurants

Do you own a gluten-free friendly business?
Contact us to talk about your advertising options.