Wow, what a great experience we had. My 11 year old daughter has celiac and has always loved the Melting Pot, but this time they outdid themselves. It's been about a year since we took her there (because it's not cheap), and they made a few changes that she was absolutely thrilled with. Three of us went, we asked for a table with two burners and a gluten free menu, and they were happy to oblige. When the first course came out (cheese), my daughter lit up. They now have g-free bread for her to dip in the cheese. Way to go! She was beyond excited. Then, at dessert, she got another surprise with g-free brownies to dip in the chocolate fondue. They made what was already a great g-free option even better. I just wish it was a little cheaper.
Absolutely horrible experience. I CANNOT believe this restaurant is GIG trained and approved. Yes, they give you a gluten free menu. This means ABSOLUTELY nothing when other people in your party are dipping into the same fondue pots with non GF foods. We spent over $100 for a meal for 2. First course, 2 cheese fondue pots brought to the table, both GF. Within seconds bread was being dipped into them by others at the table. They had no gluten free bread, but it wouldn't have mattered anyway. There was wheat in both fondue pots within seconds. The meat round. They bring you meats to cook in shared pots on the table, which again are gluten free. They bring you a gluten free plate of meats. All wonderful, EXCEPT, others at the table are dipping teriyaki and other gluten covered items into these pots. I skipped the cheese round, but how am I supposed to eat my meat? I was glutened by the meat round. You can't separate out a cooking pot when there are 6 people at a table sticking skewers from one into the other with wheat products. I was able to separate the dessert fondue into bowls, after everyone knew I was ticked and they should let me get some before they stuck wheat things into these. But by the time dessert was there, I was already glutened. AT home in pain from a very expensive meal I wasn't able to eat much of, which still made me sick. NO WAY is this place celiac friendly. GIG needs to research the way this place works because there will be lawsuits if this continues.
Our server was extremely knowledgeable and provided me with excellent choices and service. She also brought and informed me of Corn chips that were processed in a facility with other things and allowed me to make the determination. Also made the experience compatible with my non-gluten worrying family.
I had no idea they offered gluten free options for dessert until my friend asked our waiter if it was possible to get extra fruit for me since I was gluten intolerant. The manager came to our table and and asked if I'd like my own plate of not only fruit, but also gluten free brownies and pound cake. I was so excited to find out they offered those other options and was very pleased with our service.
I've been to this restaurant many times, but this was the first time since eliminating gluten. I was thrilled with the meal I was able to have and honestly wouldn't have been able to tell it was gluten-free if I hadn't known. We did the crave combo--cheese fondue, salad, and chocolate fondue. They provide Udi's rolls in a sealed package so you know there's no cross-contamination. The bread tasted great. For the chocolate fondue, they brought me gluten-free brownies and pound cake (among other things) and they tasted delicious/normal! My dining partner was still able to get the gluten-containing items and there wouldn't be cross-contamination as long as the cheese or chocolate is poured onto the gluten-containing items rather than dipping. The server was very knowledgeable about these offerings as well.
Didn't ever see a gluten free menu but the staff was very knowledgable of all the gf options they have...which are a lot. They can make any cheese gf and they even have gf BREAD! They also have a whole dessert plate with gf Rice Krispie treats, gf cake and gf brownies. It was a real treat! I had to share the pot with my non gf companions so they brought me my own bowl to put cheese and chocolate in. We were all able to cook our main courses together. Highly recommend this place for my fellow Celiacs!
Wow! This is the first time we felt truly comfortable eating GF in a restaurant. My daughter and I both have Celiac. The staff knew exactly what to do and there were GF options galore! I wish all restaurants were this accommodating. We will be back.
Fantastic gluten free menu - they have gf bread for the cheese course and lots of different gf dessert dippers (not just fruit - they had brownies, pound cake, gf Rice Krispie treats and more!). They will also give you an extra burner to keep the gf stuff separate - even if you only have a party of two. :-)
We had a great dining experience! Staff was knowledgable, whole separate menu, my celiac daughter ate a great dinner worry free! The gluten free bread was delicious, the chocolate fondue Poundcake and brownies were delightful! All in all safe, easy and delicious!
Delicious and wonderful gluten free selection! The only down side is your whole party has to be accepting of GF since you share the pot. (Since we went as a special treat for my birthday, I could get away with that!) Cheese course included gluten free bread. Dessert course included gluten free brownies as dippers. They were very accommodating and subbed salmon for one of the entrée selections I couldn't have. Having been here prior to my diagnosis, I didn't feel that the experience was much different. Highly recommended.
We enjoyed coming hete for dinner. They were so accommodating. They could offer almost everything with gluten free alternatives. I wasn't a fan of my entree or my husband's, but that's my own problem. the waiter tried to be very careful and knowledgeable. I was excited that they had gf treats to dip in their chocolate, rather than substituting everything for fruit which is what I planned!
If you need a place for gluten free, dairy free or vegan this is the place to go. The staff is very knowledgeable in gluten free. And the owner herself came over to double check everything. For dairy free people or vegans, if you call a day ahead, they will order vegan cheese and chocolate. As for gluten free and celiacs, Te staff is very knowledgable and take every precaution in making sure you have the same experience as everyone else. From a person who is very sensitive to both gluten and dairy, I would strongly recommend this place. Just make sure you call a day ahead so they can prepare for your visit.
I have been here many times. This place is expensive but the food is very good. They have recently changed a few things though. We used to get a lot of food so we would leave very full and felt it was worth the money. But now, they do not give you as much food so I was not full when I left. Since it is so expensive, and now we get less food, it makes me not want to go back.
Amazing customer service and gluten free awareness from our waitress named Kelly!! I have never had such a wonderful experience at a restaurant! The owner of the restaurant came out to congratulate us on it being our wedding day and even have us a free glass of champagne! A must go!
The dr. Thinks eating fondue here gave my husband and I h.pylori.
Went for my birthday, first time. It was amazing! My husband and I both loved it - it was a fun and romantic experience, and the food was great. The menu was confusing, but the server was very helpful explaining it and providing suggestions. I am gluten free (celiac) and they have a separate menu to accommodate. The server was also knowledgeable and attentive to my diet, and since a lot of the food is prepared at the table (so you can see what goes into everything) I felt pretty safe. To be extra cautious in the kitchen, she confirmed the severity of my diet. In terms of food, everything tasted amazing. We had the cheddar fondue as a starter, shared an entrée (my husband loved the curry dipping sauce), and then ended with dessert. It is a bit pricey, but the food quality was really good and it was a great experience.
Had a wonderful 4-course meal. Our server was so helpful with our gluten free options that I felt completely safe. Even the drink menu specified gluten free. Their GIG training goes a long way towards putting me at ease too. The gluten free bread, brownies and pound cake were called out when she put them on the table, something I appreciate when a thing looks like it's gluten doppelganger. No one at my table was eating gluten, so dipping into the same mixture was always safe for me (the server made sure we understood that aspect). Also, the gluten eater didn't feel like they were settling for less with the gluten-free options. The price is high, but fair for such a lengthy meal and wine. When you make your reservation, plan on being there for something like 2 hours if you're having 4-courses. It was a lovely time and I still felt great the next day too. Recommended that you go with someone you trust since you cook raw things at the table - don't want some dingbat throwing raw meats around. lol
Our waiter was very friendly and knowledgable about gluten free. Since I was sharing with a gluten-eater, we had to only choose things from the gf menu. There were lots of choices, and with the chocolate fondue, some of the dippers included gf brownie bites (which were amazing), marshmallows, gf poundcake, and fruit. With the cheese, they serve whole grain gluten free bread. It tasted like buckwheat. Very flavorful. Definitely check it out if you want something special.
The Melting Pot goes above and beyond when taking care of the Celiac guest! We had the most amazing dining experience here. By telling the host we were Celiac when we made the reservation, they were completely prepared for us when we arrived. The waiter walked us through the menu, made all necessary changes to our meal choices and even suggested drinks that were gluten free. Fantastic service, wonderful food. I wish other restaurants were as trained and prepared as the Melting Pot!
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