Really did a great job making sure everything was gluten free and giving options and substitutions
This restaurant is phenomenal! Our waiter was very knowledgeable, and pretty much anything on the regular menu can be made gluten free. They even brought out gluten free brownies and cake for chocolate fondue dessert! The only issue you may run into is the cross contamination in the fondue pot. However, the guests that came with you can order gluten free too with barley any difference to their meal. As long as they're okay with doing that, this place is considered 100% GF in my mind! :)
Wow, what a great experience we had. My 11 year old daughter has celiac and has always loved the Melting Pot, but this time they outdid themselves. It's been about a year since we took her there (because it's not cheap), and they made a few changes that she was absolutely thrilled with. Three of us went, we asked for a table with two burners and a gluten free menu, and they were happy to oblige. When the first course came out (cheese), my daughter lit up. They now have g-free bread for her to dip in the cheese. Way to go! She was beyond excited. Then, at dessert, she got another surprise with g-free brownies to dip in the chocolate fondue. They made what was already a great g-free option even better. I just wish it was a little cheaper.
Absolutely horrible experience. I CANNOT believe this restaurant is GIG trained and approved. Yes, they give you a gluten free menu. This means ABSOLUTELY nothing when other people in your party are dipping into the same fondue pots with non GF foods. We spent over $100 for a meal for 2. First course, 2 cheese fondue pots brought to the table, both GF. Within seconds bread was being dipped into them by others at the table. They had no gluten free bread, but it wouldn't have mattered anyway. There was wheat in both fondue pots within seconds. The meat round. They bring you meats to cook in shared pots on the table, which again are gluten free. They bring you a gluten free plate of meats. All wonderful, EXCEPT, others at the table are dipping teriyaki and other gluten covered items into these pots. I skipped the cheese round, but how am I supposed to eat my meat? I was glutened by the meat round. You can't separate out a cooking pot when there are 6 people at a table sticking skewers from one into the other with wheat products. I was able to separate the dessert fondue into bowls, after everyone knew I was ticked and they should let me get some before they stuck wheat things into these. But by the time dessert was there, I was already glutened. AT home in pain from a very expensive meal I wasn't able to eat much of, which still made me sick. NO WAY is this place celiac friendly. GIG needs to research the way this place works because there will be lawsuits if this continues.
Our server was extremely knowledgeable and provided me with excellent choices and service. She also brought and informed me of Corn chips that were processed in a facility with other things and allowed me to make the determination. Also made the experience compatible with my non-gluten worrying family.
5 stars for training and knowledge. 1 star for cleanliness.
The Melting Pot has an extensive selection of Gluten Free items on their menu. Servers are well informed and provide a seperate fondue pot to prevent cross contamination. Their GF bread and GF brownies are made on site and are delicious. We went there to celebrate birthdays and were extremely pleased and highly recommend other Celiacs to dine there.
Wonderful dinner here! Server was great and knowledgeable...they had gluten free bread for the cheese fondue, all salads were gluten free without croutons, so many entree choices were gluten free and the best part according to my kids was the gf pound cake and gf brownies to dip in chocolate for dessert!!
This was our first restaurant after discovering a family GF intolerance, they were perfect! I had to remind my daughter to not expect such amazing service re: gluten free options/knowledge/acceptance when dining out. It was her birthday dinner and was chosen prior to changing our diet, we did not feel like we missed out on anything!!! Love them!
I am giving one star because a friend of mine knows someone who recently quit as a cook there because they were breaking safe serve rules and cross contaminating in the kitchen. I don't eat here often due to the expense however, I will be very reluctant to go back now.
They do offer really great gf options but with a shared fondue pot in the middle they brought me all gf dippers but not my husband so he had to use a spoon to dip & pour on his dippers then had to wait until I was finished cooking all my meats before he could eat his that had gluten. It was good but they should have brought him gf dippers to make it simple or sat us at a table with 2 fondue pots.
Love all the gluten free dippers (bread, brownies, pound cake)! Staff seems very knowledgable... However last time I was there, there was a new drink menu with mixed drinks labeled GF and non GF. I talked to the bartender about what appeared to be inconsistencies (drinks with alcohols I thought were safe were not labeled GF and then drinks with unsafe ones were some labeled GF and some not). He said he didn't think the labels were correct and advised me what to get... so I would be careful to trust the gf on the drinks and make sure you let them know you are gluten free.
I made a reservation here for my birthday knowing that Melting Pot's are notorious for being great with gluten free options and training of staff. Not the case at this location. I even noted IN THE RESERVATION I made that I had a gluten allergy but apparently that made no difference. Server was completely clueless. First they did not have any GF beer to make the cheese (ok not a biggie) then she brought out a bowl of regular bread for dipping. I explained AGAIN that I could not have bread anywhere near or in my fondue. I asked for the GF bread (listed on the menu), she said they didn't have any. I asked to speak the manager - 20 minutes later he shows up, he was very nice and did apologize for her ignorance, apparently she was new. Needless to say I spent the rest of the meal paranoid about everything and the service was terribly slow on top of all that & they were totally dead that night. Terrible experience for something I was looking so forward to for my birthday :( will not be back.
Maybe other locations in this chain are better, but I will not be returning to this one. Ever. The service was beyond slow and the server was not trained on GF. The GIG should revoke their mark from this location. Our dessert course was the regular plate of dippables, and our server was no where to be found to correct it. Very disappointed.
We had our reservations about everything listed as GF within the first few minutes. I ordered The Melting Pot Mule which was listed as GF. I had to run to the bar to have them change the vodka because it was supposed to be made with Stoli (which is made with wheat and rye). They were out of gluten free bread and brownies, but didn't tell us until we requested them. We were very clear from the beginning that I have Celiac. As for the special training for staff, I don't believe it. The server admitted to not knowing what gluten actually is.
I took my boyfriend to the Melting Pot for his birthday and we had a great time. The only complaint, which we caught, was when we ordered the dessert fondue, the waitress brought out a plate of gluten-filled desserts. We knew it didn't look right so we asked her about it. Even with the minor snafu, I'd go again. Definitely for the cheese and dessert fondues.
I've dined here several times. The staff is very accommodating. The gluten free menu is extensive. If you have problems with cross-contamination, you should make your entire party order from the gluten free menu. Everyone cooks their food in the same pot at the table. But, since almost everything is prepared at the table, you can see the ingredients being used.
San Antonio Melting Pot was SUPER about me being GF. I was the only one at a table of 7 and they made sure everything from my cheese course, to my main course, all the way to my dessert, was completely taken care of. Every time I tried to ask/remind our waitress about GF, she was always one step ahead of me. I was super impressed!!
My husband is gluten free and I've always loved the melting pot. We go here every year for my bday. However, on our most recent visit we were not as pleased. They decreased the amount of gluten free items. They used to offer gluten free loud cake/brownies for the chocolate fondue. No more! It was very disappointing. Will try a new place next year.
The waiter was not very knowledgable or accommodating. I told him about my dietary restriction and asked for a salad with no croutons. He brought me a salad with croutons. I told them, and they said they would fix it. I thought they did, but as I finished, I found a crouton on the bottom. My guess is they just picked off the croutons. I went with a large group and the waiter decided which items he wanted to make gluten-free (like cheeses) so be sure to tell him which one you want gluten-free! (I thought I did) If I go back, I will ask for a different waiter and make sure they know about my celiac! I might give it another chance because the food is SO GOOD!
I don't think you can find a better combination of GFree safety, fabulous food, incredible dining experience, and in my multiple visits to this location - caring and attentive waitstaff. They were very knowledgeable about ingredients. They have a separate GFree menu that includes bread and deadly desserts. Nice full bar and super wine list. My go-to place to celebrate.
I was concerned that my son and I would not have many options but my daughter wanted to go to the melting pot for her birthday. Wow was I wrong. They were so accommodating!!! We had 2 pots, one regular and one gluten free. They had gluten free bread and brownies. Staff was knowledgable about what items were gluten free. We had a great time and everyone still feels great.
This was a safe meal but that's about all I can say for this restaurant. Staff was extremely rude about my gluten free questions and made the experience stressful. Luckily I didn't end up getting sick. Cheese fondue was the best part because it came with good gf bread. The rest of the meal I could have skipped. Certainly not worth the expense. If I have to go back I will but it's not a place I would recommend.
Gluten free menu including desserts! YUM!
As long as you go in expecting to spend a pretty penny, you're good to go! There are plenty of GF options and they're all amazingly delicious. Also, the booth seating provides for a cozy/more private dining experience than being in the middle of everything! I loved going with my boyfriend and spending time to actually enjoy the food, the ambiance, and did I mention the food! The waiter was extremely friendly and knowledgable, very kind and helpful. Overall, a great dining experience!
One of the best dinners of my life! The staff was extremely well trained on cross contamination and ensured that I got a table with double burners so I could have a separate gluten free fondue pot to remain uncontaminated. Gluten free bread was served with the cheese fondue, and gluten free brownies and pound cake with the chocolate. Many of their entrees were also gfree, and everything was delicious. No sickness the day after. They also had an extensive gluten free cocktail menu and coffee menu! As it was my birthday, they brought me out a gluten free cupcake to end the night, and the manager came out and spoke to me personally to ensure I enjoyed my meal. His wife is also gluten free, so he makes sure to use high quality breads, etc. The brownies were delicious!
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