Super fun venue! Here they totally understand the need to be gluten free. Even to the point of offering separate dipping pots and bringing me corn chips to dip with. I've been coming here with large groups and my family for years and have never had a contamination issue! If your waiter does not seem to understand, ask for a manager.
This was our first restaurant after discovering a family GF intolerance, they were perfect! I had to remind my daughter to not expect such amazing service re: gluten free options/knowledge/acceptance when dining out. It was her birthday dinner and was chosen prior to changing our diet, we did not feel like we missed out on anything!!! Love them!
I am giving one star because a friend of mine knows someone who recently quit as a cook there because they were breaking safe serve rules and cross contaminating in the kitchen. I don't eat here often due to the expense however, I will be very reluctant to go back now.
They do offer really great gf options but with a shared fondue pot in the middle they brought me all gf dippers but not my husband so he had to use a spoon to dip & pour on his dippers then had to wait until I was finished cooking all my meats before he could eat his that had gluten. It was good but they should have brought him gf dippers to make it simple or sat us at a table with 2 fondue pots.
Love all the gluten free dippers (bread, brownies, pound cake)! Staff seems very knowledgable... However last time I was there, there was a new drink menu with mixed drinks labeled GF and non GF. I talked to the bartender about what appeared to be inconsistencies (drinks with alcohols I thought were safe were not labeled GF and then drinks with unsafe ones were some labeled GF and some not). He said he didn't think the labels were correct and advised me what to get... so I would be careful to trust the gf on the drinks and make sure you let them know you are gluten free.
I made a reservation here for my birthday knowing that Melting Pot's are notorious for being great with gluten free options and training of staff. Not the case at this location. I even noted IN THE RESERVATION I made that I had a gluten allergy but apparently that made no difference. Server was completely clueless. First they did not have any GF beer to make the cheese (ok not a biggie) then she brought out a bowl of regular bread for dipping. I explained AGAIN that I could not have bread anywhere near or in my fondue. I asked for the GF bread (listed on the menu), she said they didn't have any. I asked to speak the manager - 20 minutes later he shows up, he was very nice and did apologize for her ignorance, apparently she was new. Needless to say I spent the rest of the meal paranoid about everything and the service was terribly slow on top of all that & they were totally dead that night. Terrible experience for something I was looking so forward to for my birthday :( will not be back.
Maybe other locations in this chain are better, but I will not be returning to this one. Ever. The service was beyond slow and the server was not trained on GF. The GIG should revoke their mark from this location. Our dessert course was the regular plate of dippables, and our server was no where to be found to correct it. Very disappointed.
We had our reservations about everything listed as GF within the first few minutes. I ordered The Melting Pot Mule which was listed as GF. I had to run to the bar to have them change the vodka because it was supposed to be made with Stoli (which is made with wheat and rye). They were out of gluten free bread and brownies, but didn't tell us until we requested them. We were very clear from the beginning that I have Celiac. As for the special training for staff, I don't believe it. The server admitted to not knowing what gluten actually is.
I took my boyfriend to the Melting Pot for his birthday and we had a great time. The only complaint, which we caught, was when we ordered the dessert fondue, the waitress brought out a plate of gluten-filled desserts. We knew it didn't look right so we asked her about it. Even with the minor snafu, I'd go again. Definitely for the cheese and dessert fondues.
I've dined here several times. The staff is very accommodating. The gluten free menu is extensive. If you have problems with cross-contamination, you should make your entire party order from the gluten free menu. Everyone cooks their food in the same pot at the table. But, since almost everything is prepared at the table, you can see the ingredients being used.
San Antonio Melting Pot was SUPER about me being GF. I was the only one at a table of 7 and they made sure everything from my cheese course, to my main course, all the way to my dessert, was completely taken care of. Every time I tried to ask/remind our waitress about GF, she was always one step ahead of me. I was super impressed!!
My husband is gluten free and I've always loved the melting pot. We go here every year for my bday. However, on our most recent visit we were not as pleased. They decreased the amount of gluten free items. They used to offer gluten free loud cake/brownies for the chocolate fondue. No more! It was very disappointing. Will try a new place next year.
The waiter was not very knowledgable or accommodating. I told him about my dietary restriction and asked for a salad with no croutons. He brought me a salad with croutons. I told them, and they said they would fix it. I thought they did, but as I finished, I found a crouton on the bottom. My guess is they just picked off the croutons. I went with a large group and the waiter decided which items he wanted to make gluten-free (like cheeses) so be sure to tell him which one you want gluten-free! (I thought I did) If I go back, I will ask for a different waiter and make sure they know about my celiac! I might give it another chance because the food is SO GOOD!
I don't think you can find a better combination of GFree safety, fabulous food, incredible dining experience, and in my multiple visits to this location - caring and attentive waitstaff. They were very knowledgeable about ingredients. They have a separate GFree menu that includes bread and deadly desserts. Nice full bar and super wine list. My go-to place to celebrate.
I was concerned that my son and I would not have many options but my daughter wanted to go to the melting pot for her birthday. Wow was I wrong. They were so accommodating!!! We had 2 pots, one regular and one gluten free. They had gluten free bread and brownies. Staff was knowledgable about what items were gluten free. We had a great time and everyone still feels great.
This was a safe meal but that's about all I can say for this restaurant. Staff was extremely rude about my gluten free questions and made the experience stressful. Luckily I didn't end up getting sick. Cheese fondue was the best part because it came with good gf bread. The rest of the meal I could have skipped. Certainly not worth the expense. If I have to go back I will but it's not a place I would recommend.
Gluten free menu including desserts! YUM!
As long as you go in expecting to spend a pretty penny, you're good to go! There are plenty of GF options and they're all amazingly delicious. Also, the booth seating provides for a cozy/more private dining experience than being in the middle of everything! I loved going with my boyfriend and spending time to actually enjoy the food, the ambiance, and did I mention the food! The waiter was extremely friendly and knowledgable, very kind and helpful. Overall, a great dining experience!
One of the best dinners of my life! The staff was extremely well trained on cross contamination and ensured that I got a table with double burners so I could have a separate gluten free fondue pot to remain uncontaminated. Gluten free bread was served with the cheese fondue, and gluten free brownies and pound cake with the chocolate. Many of their entrees were also gfree, and everything was delicious. No sickness the day after. They also had an extensive gluten free cocktail menu and coffee menu! As it was my birthday, they brought me out a gluten free cupcake to end the night, and the manager came out and spoke to me personally to ensure I enjoyed my meal. His wife is also gluten free, so he makes sure to use high quality breads, etc. The brownies were delicious!
Excellent with gf options, even had dessert! Our waiter as also celiac and was very knowledgable!
They have a gluten free menu but staff was not very educated to it. Spent most of our evening for waiter to go ask if something was gluten free. Brought food to the table several times that he came back and removed because he realized it had gluten. Be careful.
Eaten here twice, never been glutened. The bread they use is local and really good. Even my non-gf friends are happy with it. For vegetarians, the entree options are very limited so I usually just do cheese and chocolate fondue. Servers are knowledgable about gluten.