Super fun venue! Here they totally understand the need to be gluten free. Even to the point of offering separate dipping pots and bringing me corn chips to dip with. I've been coming here with large groups and my family for years and have never had a contamination issue! If your waiter does not seem to understand, ask for a manager.
An excellent place to eat as a celiac for a special occasion. They have and extensive menu available for those who must go gluten free AND they do not "penalize" you for it by charging extra to get gluten free bread - very nice of them as we all know that it is more expensive than regular bread. You simply swap out some of the meets that you cannot eat for ones you can (I got filet mignon instead of the teriyaki meat). Yes, it is on the more expensive meal, but it comes with everything including your dessert and it really is a restaurant to go to for celebrating something.
Overall- my husband and I had a great dinner. They took care with the food- also remember that if you are dining with a Celiac, you also need to choose GF options because you share the same dipping pot. The only disappointment was they didn't have GF bread, even though I called ahead and they said that GF bread was provided. For a costly dinner- that would have been a nice touch.
This place is awesome, the food is so good and everyone is very knowledgeable about gluten free. I recommend this place.
We had a great night at the Melting Pot in Reston, Virginia. The server was sweet, but and very willing to check EVERYTHING to "make sure" we were safe. As a Celiac, with an intolerant daughter, we enjoyed every bite. Be careful of the chocolate course, and check the labels on the toppings. No symptoms at all today! Yay! Ask for Bryanna!Enjoy
My wife has a gluten allergy and this was clearly explained to the waiter, but lo and behold, we received dessert cakes with gluten in them. When we asked the waiter if the desserts were in fact gluten free, he realized he made a mistake and brought us the gluten free desserts (gee thanks!) after she already had a couple of them. The worst part about it was that the waiter didn't seem to care - at all. DON'T GO THERE!!!
5 stars for training and knowledge. 1 star for cleanliness.
The Melting Pot has an extensive selection of Gluten Free items on their menu. Servers are well informed and provide a seperate fondue pot to prevent cross contamination. Their GF bread and GF brownies are made on site and are delicious. We went there to celebrate birthdays and were extremely pleased and highly recommend other Celiacs to dine there.
Wonderful dinner here! Server was great and knowledgeable...they had gluten free bread for the cheese fondue, all salads were gluten free without croutons, so many entree choices were gluten free and the best part according to my kids was the gf pound cake and gf brownies to dip in chocolate for dessert!!
This was our first restaurant after discovering a family GF intolerance, they were perfect! I had to remind my daughter to not expect such amazing service re: gluten free options/knowledge/acceptance when dining out. It was her birthday dinner and was chosen prior to changing our diet, we did not feel like we missed out on anything!!! Love them!
I am giving one star because a friend of mine knows someone who recently quit as a cook there because they were breaking safe serve rules and cross contaminating in the kitchen. I don't eat here often due to the expense however, I will be very reluctant to go back now.
They do offer really great gf options but with a shared fondue pot in the middle they brought me all gf dippers but not my husband so he had to use a spoon to dip & pour on his dippers then had to wait until I was finished cooking all my meats before he could eat his that had gluten. It was good but they should have brought him gf dippers to make it simple or sat us at a table with 2 fondue pots.
Love all the gluten free dippers (bread, brownies, pound cake)! Staff seems very knowledgable... However last time I was there, there was a new drink menu with mixed drinks labeled GF and non GF. I talked to the bartender about what appeared to be inconsistencies (drinks with alcohols I thought were safe were not labeled GF and then drinks with unsafe ones were some labeled GF and some not). He said he didn't think the labels were correct and advised me what to get... so I would be careful to trust the gf on the drinks and make sure you let them know you are gluten free.
I made a reservation here for my birthday knowing that Melting Pot's are notorious for being great with gluten free options and training of staff. Not the case at this location. I even noted IN THE RESERVATION I made that I had a gluten allergy but apparently that made no difference. Server was completely clueless. First they did not have any GF beer to make the cheese (ok not a biggie) then she brought out a bowl of regular bread for dipping. I explained AGAIN that I could not have bread anywhere near or in my fondue. I asked for the GF bread (listed on the menu), she said they didn't have any. I asked to speak the manager - 20 minutes later he shows up, he was very nice and did apologize for her ignorance, apparently she was new. Needless to say I spent the rest of the meal paranoid about everything and the service was terribly slow on top of all that & they were totally dead that night. Terrible experience for something I was looking so forward to for my birthday :( will not be back.
Maybe other locations in this chain are better, but I will not be returning to this one. Ever. The service was beyond slow and the server was not trained on GF. The GIG should revoke their mark from this location. Our dessert course was the regular plate of dippables, and our server was no where to be found to correct it. Very disappointed.
We had our reservations about everything listed as GF within the first few minutes. I ordered The Melting Pot Mule which was listed as GF. I had to run to the bar to have them change the vodka because it was supposed to be made with Stoli (which is made with wheat and rye). They were out of gluten free bread and brownies, but didn't tell us until we requested them. We were very clear from the beginning that I have Celiac. As for the special training for staff, I don't believe it. The server admitted to not knowing what gluten actually is.
I took my boyfriend to the Melting Pot for his birthday and we had a great time. The only complaint, which we caught, was when we ordered the dessert fondue, the waitress brought out a plate of gluten-filled desserts. We knew it didn't look right so we asked her about it. Even with the minor snafu, I'd go again. Definitely for the cheese and dessert fondues.
I've dined here several times. The staff is very accommodating. The gluten free menu is extensive. If you have problems with cross-contamination, you should make your entire party order from the gluten free menu. Everyone cooks their food in the same pot at the table. But, since almost everything is prepared at the table, you can see the ingredients being used.
San Antonio Melting Pot was SUPER about me being GF. I was the only one at a table of 7 and they made sure everything from my cheese course, to my main course, all the way to my dessert, was completely taken care of. Every time I tried to ask/remind our waitress about GF, she was always one step ahead of me. I was super impressed!!
My husband is gluten free and I've always loved the melting pot. We go here every year for my bday. However, on our most recent visit we were not as pleased. They decreased the amount of gluten free items. They used to offer gluten free loud cake/brownies for the chocolate fondue. No more! It was very disappointing. Will try a new place next year.
The waiter was not very knowledgable or accommodating. I told him about my dietary restriction and asked for a salad with no croutons. He brought me a salad with croutons. I told them, and they said they would fix it. I thought they did, but as I finished, I found a crouton on the bottom. My guess is they just picked off the croutons. I went with a large group and the waiter decided which items he wanted to make gluten-free (like cheeses) so be sure to tell him which one you want gluten-free! (I thought I did) If I go back, I will ask for a different waiter and make sure they know about my celiac! I might give it another chance because the food is SO GOOD!