Review of Three Coins Dining Room at Holiday Acres Resort

One of the worst dining experiences I've had in a long time.

We walked in and stood around waiting for 10 minutes before anyone greeted us. After being brought to our table, we waited another 10 minutes for the waitress to arrive. The first thing she tells us is, "A group of 12 is coming in so I need to hurry. Do you know what you want to eat?" She never even took our drink order. Then after waiting for 10 mins, we assume we can just go to the buffet whenever. She never explained anything.

Since my daughter and I have gluten allergies, we were excited to see a separate gluten-free menu. My daughter ordered Fettuccine Alfredo and I ordered the Thai Shrimp. 15 mins later, the waitress comes out and says that isn't gluten free (even though it's on the separate gluten free menu) so I need to order something else. I said OK, where is the menu so I can pick something else, and she rolls her eyes and says it's in back. When she returned, I picked the walleye dish and French fries. 20 mins later she comes out with my daughters fettuccine and my fish. She says, just so you know the fries are fried in the same fryer as the non gluten-free stuff so if I'm sensitive to gluten, I should not eat the fries. I was frustrated but was going to just eat the fish only to find out that the fish was placed on top of the French fries. I told her to cancel the order. She insisted she make a new one with a baked potato instead of the fries. I asked if it would take long and she promised it wouldn't. 20 more minutes later she came out with fish and a side of gluten free noodles (with nothing on them).

It was all too much, so I went and talked to the manager who apologized and said they missed the mark and were under-staffed.

By this time I wasn't even hungry anymore and didn't touch the food. Everyone else was already done eating anyway. The waitress never came by to refill waters or check in, we were on our own. Other tables nearby were taking their dishes up to the bar too because nobody was removing them from the table.

Ultimately, They took my meal off the bill (which I didn't eat anyway) and also took my wife's buffet off the bill. In my opinion, he should have covered our whole check for having to deal with almost 2 hours of this.

We will definitely not be returning and I suggest you don't either. What a nightmare.

Celiac friendly?

No