Have gone twice now. First time asked staff for a gluten free menu and was told there wasn’t one. Tried to ask staff about items containing gluten, then ordered what I thought would be safe. My avocado taco arrived deep fried in some crumbs that I assumed were bread crumbs. Tried to order corn, a poor sub for a taco, but it was so salty it was inedible. Asked for refund and staff said manager would “ do it later”. Staff very rude. Refund never happened. I went home hungry. Complained on corporate site and got a gift card. Tried to go back many weeks later, was shown the one menu with gluten free choices, very limited and what I got was mediocre. Never going back. Lots of better taco restaurants in Phoenix to choose from.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Below Average
Despite reading the reviews for Torchy’s GF menu, I decided to give them a try. I ordered off the special GF menu (a pork taco bowl with rice and then a beef taco on a corn tortilla) and made sure not to get anything from the fryer. I felt sick after eating my meal and am positive it was contamination.
— Not at all
— Separate gluten-free menu
— Some
— Below Average
I went to Torchy’s yesterday and spoke with the cashier about ordering a Vegan/GF taco. He spoke with the Manager to make sure the Mofaux taco on a corn tortilla fit that criteria. My husband ordered the same thing not specifying GF (he does not eat a GF diet). We think the server may have mixed the orders and gave me my husband’s taco and I got sick from my meal. I also ate some chips and salsa so the problem could have been from that option as well. When I dug deeper into the online menu it seems as though there is no real option for someone with celiac who does not eat meat… and even some of the meat filled items seem to have gluten marked as a contaminant. Do your research and eat at your own risk. I read that there is not a dedicated fryer for the chips so that is a problem if you are celiac.
— Not at all
— Not Much/None
— Good
Due to the hand crafted nature of our food, variations in our supplier ingredients, and our use of shared cooking and preparation areas, we cannot ensure that our food is free from any allergens. We prepare our foods following procedures to prevent allergen cross-contact, but products containing wheat are made in our kitchens.
Summary -
Yummy but had issues ordering from the gluten conscious menu and chips are in shared fryer.
Story -
When I asked the server about gluten they immediately brought over the manager. Manager was great! They brought me the “gluten conscious” menu, explained that the chips are fried separately but the oil from both fryers are combined (so not GF but listed on the menu). I ordered the baja shrimp taco and the brisket taco on corn tortillas, mentioning the gluten allergy/menu to the server.
When the food came out, the shrimp was breaded and fried (so not GF), so we sent back with the server to redo. Then we realized that my partner’s burrito had vegan meat instead of the beef he ordered (burritos are not GF). He mentioned to manager who happened to walk by. Manager went back to kitchen and didn’t come back out until our food was out and correct. Everything was really good, including the mexican rice and street corn sides.
We tried to pay but the manager comped our meal. Very nice!
There is a bar and specialty cocktails but we didn’t try any.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
I told the server I had celiac disease, explicitly asked her to indicate that I was GF on my ticket, and she did not. She also told me the chips are cooked in the same fryer as everything else, so I did not have any. Anyway, I ordered the airstream salad with the grilled chicken and have been sick all day :(
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
Tasty tacos on corn tortillas, no GF info on menu and only 1 fryer.
— Not very
— No gluten-free information on the menu
— Some
— Excellent
The person behind the counter seemed a bit unsure in dealing with gluten free requests, but then she also couldn't tell me what white wine they had, so she must have been new. Be sure to look at the "gluten conscious" menu to know your options before you order. That said, the chips are made in a dedicated fryer, and the queso and GF tacos we picked were great.
— Somewhat
— Some
— Good
The person who took my order was very knowledgeable about the menu and which items contained gluten and were safe. Food was absolutely delicious!
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent