Review of UNO Pizzeria & Grill

I keep reading these reviews saying how the manager takes their meal out to them and that they have separate this and separate that in the kitchen!! First of all are you in the kitchen to see it and I have been to different Uno locations and not once has a manager brought me my food and checked on me! I'm not saying that the food isn't good it is I'm just saying some of these reviews sound fishy to me!! Are they real!??? Just a thought!