Review of Violette Gluten Free Bakery

1786 Massachusetts Ave, Cambridge, MA 02140

Overall Rating

Review


Violette Bakery is a great place to get gluten-free treats. The baked goods are generally yummy and it's a relief to walk into a store where everything is gluten free. However: the owner's customer service leaves so much to be desired that I don't want to give her any more business. She messed up the writing on my son's birthday cake (spelled his short and common name wrong) and could only claim that "human error" is always a possibility. She doesn't care much about allergens beyond gluten + dairy. Her online ordering system is a mess and impossible to navigate and when I tried to contact her about an order that wouldn't go through, she said it was my own fault -- "user error" was the term she used. I really really really hope someone else will open up a GF bakery in the area because I am done with this place.

Safety


Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for dairy-free
  • Offers online ordering
Updated 2 months ago