Review of Violette Gluten Free Bakery

Mediocre customer service; person answering the phone needs a psychiatrist urgently.

Ordered a cake for a birthday celebration at work. Order was placed one week in advance with a request to decorate the cake with "Happy birthday, (person's name)!". Minutes after placing the order, I realized that someone else at work was celebrating their birthday in the same week, so I emailed the bakery requesting to amend the cake's decoration with the other person's name.

Six days went by and no reply to my email, not even an acknowledgement that it was received. No one contacted me to schedule a delivery time either. In the afternoon of the day before the delivery date, I called the bakery 5 times and no one picked up. I had given up. Then, a crazy woman calls me back saying that "people under 40 do not take phone calls" and that I should have sent a message to the bakery instead - to which I replied by saying that I emailed 6 days ago. Then, she said that she did not receive my email and started searching her inbox. After a few seconds, she found my email (surprise!) and said she did not reply because there was no question mark! Then, suddenly (possibly after realizing she was not behaving appropriately), she started to apologize and said "the order will be ready tomorrow".

The cake was scheduled to be delivered "before 1 pm" in the next day. Until 11:30 am no one had contacted me and I could not find a number to text in the bakery's website. I could not risk getting murdered over the phone by calling the bakery's phone number again. So I decided to go there and pick it up. I arrived at the bakery at 12 pm and the cake was not even boxed. The employee who talked to me was able to box the cake and I said it was okay to not reimburse me for the delivery charge - after all, it was me who decided to pick it up.

The cake's taste was below average - definitely not worth getting yelled over the phone by a rude and unprofessional person.

If, after reading this very long review, you are still unsure whether you should spend your time and money at this bakery, I would highly recommend that you check their replies to their other 1- and 2-star customer reviews on Google and Facebook - perhaps even their reply to this review. One of those customers getting treated poorly could be you. Stay away from this business and let it disappear as it should!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average