West Side Creamery

7 recent ratings
$ • Ice Cream Shop
Reported to have a gluten-free menu
Reported GF menu options: Beer, Dessert, Ice Cream, Ice Cream Cones
Safety Rating
6 ratings

As rated by the community

537 Massachusetts Ave #100
Acton, MA 01720

Most Recent Reviews


Overall Rating

Review


Amazing ice cream and only place I feel confident going with gluten allergy. Team is kind and always willing to do the “allergy protocol” for extra safe handling, in addition to confirming safety of different flavors.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 months ago read full review

Gluten Intolerant

Overall Rating

Review


Always a great experience, gf cookies, ice cream cones and flavors. Always ask about allergies and have consistent safety protocols.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

Updated 9 months ago read full review

Celiac

Overall Rating

Review


I’ve never felt safer eating ice cream! One of the owners has celiac, so the staff is really knowledgeable. And the ice cream tastes amazing!!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 10 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Beer
  • Dessert
  • Gluten-Free Menu
  • Ice Cream
  • Ice Cream Cones

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Healthy
  • Kid Friendly
  • Online Ordering
  • Outdoor Seating
  • Takeout
  • Vegan Friendly

Photos


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More Reviews


Celiac

Overall Rating

Review


Such a great experience today. They offer GF cookies for sandwiches and GF Cones. I recommend the 3 scoop tasting flight. Such a great deal. They also have separate allergy containers and scoops specifically for any dietary concerns. Sometimes they run out of allergy containers so be sure to check before ordering. But they also have so many GF flavors to choose from! They do mention all flavors are manufactured on same equipment but those machines are thoroughly cleaned so I have made a personal choice to continue eating ice cream even when manufactured this way.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 11 months ago read full review

Celiac

Overall Rating

Review


Amazing experience! Used a clean allergy scoop and fresh container.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


This place is AMAZING. They have gf ice cream sandwiches and the gf cookies were so good I had to go back and check they were gf! I ordered a gf ice cream sandwich with the gf salted caramel Oreo ice cream and the server asked if I wanted an “allergy scoop” (clean scoop + fresh container of ice cream) before I could ask for it.

She washed her hands, put on fresh gloves, got a clean scoop, and scooped from a new container of ice cream. She also put down clean wax paper on the counter to make my ice cream sandwich on top of.

Ice cream was amazing - my non gf husband said his was the best ice cream he’s had in Boston!

I have celiac and felt great after eating here!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Review


The best place for dairy free or gluten free options, the staff is knowledgeable and friendly. They do almond milk vegan frappes upon request and always have insane gf options. Recently they’ve added pumpkin Oreo (GLUTEN FREE)… my favorite was gf black raspberry with Oreo… that one was unmatched. I’m celiac and have never had a reaction here!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
Updated 2 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


Got the gluten free Oreo Coffee and the gluten free banana chocolate chunk. Great texture, good flavors. All safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for takeout
  • Good with other allergies
  • Offers outdoor seating
Updated 3 years ago read full review

Celiac

Overall Rating

Review


Absolutely delicious and the staff is very safe and knowledgeable about gluten free and celiac options! They also have gluten free ice cream cookie sandwiches. The cookies come from an outside bakery. I have celiac and have never had an issue with these delicious treats! Best place for a yummy snack any season with their seasonal sundaes and flavors - MUST try!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
Updated 3 years ago read full review

Celiac

Overall Rating

Review


My favorite place for ice cream! They have amazing gluten free options (think GF coffee Oreo!!) multiple types of gluten free cones and incredibly knowledgeable staff. The owner has celiac so she completely understands safe protocols and has trained the staff to use a new container and materials. Go here!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for takeout
  • Good vegan options
  • Good with other allergies
  • Offers outdoor seating
Updated 3 years ago read full review

Celiac

Overall Rating

Review


So careful about cc! Gf sugar cones!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I’ve eaten here several times and have never had a problem! The employees seem to be very aware of allergies and the different areas in which cross contamination can occur. They will open a new container, use a clean scoop and wear gloves. They also have separate containers of allergen sprinkles and gluten free cones, which are great. Awesome selection of both gf and non gf flavors. Would highly recommend!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Super safe and friendly staff. They have separate containers for allergies and special machines. All staff trained and use proper allergy protocol. They even have a list with all the allergens in each ice cream.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The owner’s are very aware of allergies, so all the staff members are trained to take gluten allergies seriously. They will scoop from a new container, have gluten free cones, as well as a dedicated frap machine.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Allergen menu available and staff will use a separate scooper and toppings if you let them know. Saw gluten free cones on the list but did not try them. Dairy free ice cream (choc/vanilla) is excellent.

Updated 5 years ago read full review

Overall Rating

Review


Great place with delicious ice cream made on premise. Very nice staff, and a clearly marked allergy list with ice cream choices displayed. The manager showed me the syrup used in the shake I ordered, so I felt safe. They used proper protocol in changing gloves, etc.

Updated 5 years ago read full review

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