Review of Yard House

AWFUL!! If I could give them 0 stars I would. In 7 years of dining out with my celiac daughter I have never had a more awful experience. We repeated and reiterated our order off the GLUTEN FREE MENU. We explained that she had to be 100% gluten free, and to please put an extra note for the kitchen to take all precautions. This whole conversation was several minutes long. The waitress was taking notes. Her meal arrives. It looks ok to me. She begins eating. She eats a whole triple decker BLT sandwich and comments on how tasty the bread is. I immediately tasted it and knew it was not GF. The manager confirmed it was their brioche bread!!! She’s currently puking and having loose bowel movements non stop. We will most likely end up on an IV of she can’t stop. We tried all of our normal tricks, but they’re not working. She hasn’t had this much gluten since before she was diagnosed seven years ago. Awful. Careless. Incompetent. Yes they have a lovely GF menu, but that is useless if the staff isn’t properly trained.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Poor