zpizza (Closed)

2.5 stars 2.5 out of 5 2 ratings

73607 Hwy 111, Palm Desert, CA 92260

(760) 568-5405
  • User profile picture thumbnail
    1 ratingAugust 20, 2015

    Sunday Aug.16 I ordered 2 extra large pizzas with free chicken wings. I was the 4th person to grab a slice of and I saw a baby cockaroach in the box. Immediately I grabbed a paper towel and killed it. I tried to contact zpizza but they were already closed. I ordered after 8pm. The next morning I contacted management and she had me call the owner. Originally Pablo (the owner) told me I would have to return the uneaten pizzas to get a refund. I explained to him that I was there for work and I lived over an hour away. (Why would I save food with a cockaroach in it?) He then told me 2 give him 2 days and he would refund my money once he got back to his office. 2 days later I called him and no answer. I called the pizza shop directly and was told by the manager that Pablo (the owner was not going to issue a refund. As a business owner why would you tell your customer one thing then ignore their calls and have your managers tell them the complete opposite? Bad customer service. They are making no attempt to rectify the problem or even apologize that my food had a roach in it. So basically, I just gave them $43 for pizza we had to throw away. I do not like dishonest business owners. I would not recommend this place, not because the food was bad but because they have poor customer service and a dishonest business owner!

  • User profile picture thumbnail
    4 ratingJanuary 10, 2014

    The pizza was a little overcooked, but still tasted great. They are really careful to avoid cress contamination with a separate prep area, equipment, etc.

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