Review of Aspen Creek Grill

Quick summary: great food, horrible wait in the lobby, great service, bad handling of allergy. Here’s the long version: Party of 7, call ahead seating said 45-55 min wait. Actual wait time 85 mins, 45 of which were in the lobby (Mother’s Day to be fair, but still). We told the waiter we were in a hurry, food came out after only 15 mins, incredibly fast. Got allergy menu, told them to tell the kitchen we had 1 with a gluten allergy. Fries came and looked breaded, we had them triple check but toddler with allergy already grabbed a couple fries and ate them. Turns out corporate had a mistake on the menu and fries were breaded, kitchen didn’t bother questioning the allergy, and manager seemed to have had this happen before but blamed corporate. Waiter said he put the allergy in the notes and apologized, manager apologized but made no offer to comp part of the meal, just said he’d talk with corporate about a new menu. Also I ordered a medium-well steak that was undercooked, but the quality of the steak was still very good. Everyone at the table loved the food, and overall customer service was good. I hate to leave a 3-star review when the food and service were good, but the very inaccurate wait time and allergy issues were big issues for us, especially with no partial comp for their big mistake.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for kids
• Good for lunch
• Offers outdoor seating