Permanently Closed

Austin's Pizza

2 ratings
$ • Pizza Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Pizza
3750 Gattis School Rd
Round Rock, TX 78664

Most Recent Reviews


Overall Rating

Review


absolutely horrible general manager greg. he's happy to take your money for spending $15 per pizza. but is unwilling to get your order right and when the mistake is made on their end.. and which happens frequently.. he is unwilling to compensate you for your time money or even a free pizza bad management poor customer service Kyle. . if you want your pizza made right talk to Madeline. she is the only one at Austin's pizza with any kind of intelligence or competence. have ordered over 250 gluten free pizzas from Austin's pizza. 75 percent of the time my order is made in correctly and it is simple as possible. gluten free pizza no cheese four times hamburger. instead I get a gluten free pizza that is crust and sauce with barely any hamburger at all not even a half of a topping worth. when paying $15 plus for pizza it needs to be made correctly. I have spoken with the general manager of Austin's pizza they said they would fix the problem and its still ongoing. I've had them put cheese on my pizza too..you name it. one time I had a female worker send me my pizza I open the box it was covered with cheese. I asked her if she read the order wrong or if they told her wrong. that I ordered mini pizzas and cannot have cheese nor did I ask for it. this really immature hateful woman worker flipped me off and said f*** you. don't spend your money here or waste it. everytime I place my order I make sure to say no cheese dairy allergy. I make sure whoever takes the order for a pizza .. repeat that back to me so as to not cause any confusion or mistakes. however Austin's pizza is incompetent. they are even unwilling to give free pizzas when they mess up on the one you pay for. horrible customer service

Celiac friendly?

Yes

Updated 10 years ago read full review

Overall Rating

Review


Good gluten-free pizza but the crust is a bit lacking.

Updated 11 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Pizza

Categories

  • Takeout
  • Vegetarian Friendly

Notes


10" pizza crusts available

Photos


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Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


I called to go over cross contamination with the manager AJ, who was incredibly kind and knowledgeable. They took special precautions to only give me meat/veggies that weren’t exposed on the line, and open a new bag of cheese for me. They covered the pizza stone with foil to make sure it was clean and made me a lovely pizza. I’m celiac and didn’t have a reaction. This is the first real pizza I’ve eaten in 6 months.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Austin’s Pizza is our go-to for GF and DF pizza!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Shared prep area, cross contaminated

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

Celiac

Overall Rating

Review


Pizza here not as good as on the south Lamar location. I always get extra cheese to cover the cracker crust, but they barely spread the sauce and cheese here. Go to lamar if you can, pizza is great.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


We ordered a pineapple and Canadian bacon pizza. It was delicious! I could have eaten then whole thing!

Celiac friendly?

Yes

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