Ben & Jerry's

Excellent experience! The ingredients for the sample on the tour were clearly marked. When I ordered my Coffee Coffee Buzz Buzz Buzz and specified my allergy, the staff changed gloves & got a brand new container to scoop from & used an unused scoop.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Nice allergy protocol. Staff was knowledgeable, changed gloves and got new containers for ice cream.

The menu isn’t marked and a lot of gluten containing ingredients in the regular line up. But staff was helpful, accommodating and safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

We did the factory tour which includes an ingredient sample and an ice cream sample. Allergens clearly were listed for both, and the tour guide let everyone know if they needed an alternative they would do their best to find you one.

Both samples the day of our tour included wheat but an alternative was provided for both. Fish food chocolate pieces and special flavor were provided for me along with clear list of ingredients to ensure it was a good alternative.

The tour guide was enthusiastic about finding an alternative for me. Great experience all around!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I visited last week and can confirm that their allergy protocols are still in place. The staff member informed me that they would wash up to their elbows, put on fresh gloves, use a clean scoop to get ice cream from a new container, and use a fresh sleeve of cups to put the ice cream in. Great experience!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Offers outdoor seating

Fantastic experience! We did not have to indicate an allergy before when we booked the tour and during the tour they were very clear to state if you need an alternative to the free samples provided to let them know. The ingredients were clearly labeled during the tour. At the scoop shop, they followed the protocol listed in the other reviews, provided us a current list of what was available and gluten-free and even indicated that one was gluten-free but did not follow like gluten cross contamination guidelines. Opened new ice cream’s for each flavor we ordered. Fantastic experience!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Scoop shop allergy protocol is to remove gloves, wash their hands up to the elbows, put on new gloves. Get a washed and completely clean scoop, and take the box out of the freezer while scooping.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Dog friendly
• Good for dairy-free
• Good for kids
• Good for takeout
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers outdoor seating

Took allergies seriously.... washed hands, changed gloves, new scoop and freshly opened ice cream to insure no contamination has occurred...

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Have Certified GF flavors, and once you tell them you have Celiac, they go into full "allergen protocol", which includes washing hands and arms up to elbows, new gloves, new container of ice cream, and new scooper.

If on tour, they have GF options for you as well!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

While yes one can just get Ben and Jerry's at the market, there is something special about getting it there at the factory location. I got Phish Food, my fave since high school, and my daughter got Triple Carmel Chunk, neither of us got sick. I just wish we had gotten there early enough to take the tour. If that is what you want to do, I recommend getting there before 4pm.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for takeout
• Good vegan options
• Offers outdoor seating

My daughter had a reaction after getting ice cream here. She ordered gluten-free ice cream in a cup. Cross-contamination can happen anywhere, right? If you go here, just know that there isn’t much to order other than their few gluten-free ice cream flavors. Make sure to ask them to change gloves/use a different scoop. We made the mistake of not doing so and assuming she would be OK. We will take the blame for this one.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I mean, the stuff you’re eating here you can also get from the grocery store but there is something special about eating ice cream at the Ben & Jerry’s mothership. They take extra precautions for gluten free folks and will ask you if you want them to do their allergy protocols which include extra hand washing, glove change and scooping from boxes of ice cream that haven’t been opened yet. There isn’t a huge selection of gf ice creams but enough to make it a good visit. We just went to the scoop shop because the tours were still shut down for Covid.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Dog friendly
• Good for kids
• Good for takeout
• Offers outdoor seating

Undertook the factory tour and bought at the scoop counter. The tour guide was helpful And all samples were clearly labelled with ingredients which saved any issues and the products were great. At the scoop shop, full menus of flavours and clearly marked GF options were available to review. On ordering the server told me the B and J protocols and proceeded to wash her hands and arms up to the elbow, open a fresh pack of my chosen ice creams and used a clean scoop to avoid cross contamination- all done in full sight. Impressed and ice cream was fabulous!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

There is an allergen option for GF or DF on the tour. Tour was sampling s’mores ice cream, allergen friendly option was lemonade sherbet. If you want more than the sample, don’t order from the ice cream counter. GFree staff told me they can’t guarantee no cc in the kitchen. But never fear! There are pints for sale in the gift shop, you get a ton more ice cream (sans contamination) for like $1 more than a waffle cone. I was pleasantly surprised that I even had options!! Repeat: the cone counter is not dedicated kitchen space, opt for a fresh pint instead.

Celiac friendly?

Yes

Had a great experience getting their berry sorbet. Told them I was gf, they told me they'd go into the back and use a new scoop to get it out of a new barrel. I was very appreciative.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

Amazing experience today! They were giving out free ice cream today so I took my kids. I mentioned my gluten allergy and they went to the back to use a fresh carton of ice cream for me! The gluten free options were very clearly marked on the menu and the staff was so helpful and confirmed that it was “gluten protected” when they gave me my order! It was very busy due to the free ice cream day, but they still took the time to keep my order safe!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

I haven’t been recently but previously have gotten prepackaged GFDF ice cream here, and also have had a cup of GFDF ice cream that they scooped from a new container. A lot of times their DF ice cream flavors are not GF, unfortunately. 4 stars because I wish they had more GFDF options, and also wish they had GF cones :).

Also, the staff at this location organized their own union and are unionized now! Scoopers United! This bodes well for the quality of service and happiness of staff and customers going forward. :)

FYI I just discovered this page on the B&J’s website that lists all their flavors that are certified GF (both DF and dairy flavors). FYI Their website says that ice cream scooped at a shop can’t be certified GF b/c there is potential for cross contamination but that staff can open new containers and use clean scoops to reduce the risk.

https://www.benjerry.com/flavors/gluten-free

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for takeout
• Good vegetarian options
• Offers online ordering
• Offers outdoor seating

The worker was very sweet to my daughter. She got a new ice cream bucket and a clean scooper and washed her hands before scooping the ice cream.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The worker was very helpful and got the ice cream from the back with a new scooper. Felt very safe