Review of Border Grill

I had a very mixed experience here. Our server was in a hurry and generally dismissive of my questions and concerns. I confirmed that the chips go in their own fryer and reiterated that I couldn't have anything that goes into a shared fryer with gluten. I asked him to note gluten allergy on everything we ordered for the table and everything I ordered for myself (I mentioned it for each item as we placed the order). One of the items we ordered with a gluten allergy note was the plantain empanadas. When they arrived they looked deep fried, so I asked whether they had been fried in a shared fryer with gluten. He asked the kitchen and confirmed that they were. I held off on eating them until we got an answer, so I avoided getting sick, but it was disappointing since I had tried to be really careful about ordering. The food was cold when it arrived and fine but in my opinion not worth the price. We had short rib tacos and a trio of enchiladas; the taco was really oily and the enchiladas were dry and flavorless. Giving them 3 stars because I did end up eating safely (and am always happy when I find a Mexican restaurant with safe chips), but this place was not the celiac-friendly restaurant I had expected it to be based on the reviews.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How would you rate the taste and quality of the gluten-free food you tried?

— Average