Very open to accommodate and flag as “allergy.” Staff seemed knowledgeable but do note there’s no dedicated fryer, therefore certain items may seem gluten free but are not.
— Somewhat
— Some
— Excellent
their gluten free buns were amazing and very fluffy. The staff was accommodating when they were told i had celiac. They let me know that they did not have a dedicated fryer. They had 10-15 gluten free options.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
We did take out. Since the notes for what could be gluten free was slightly different on the online menu and the online ordering, we walked down to order takeout in person. The hostess was fantastic. She answered my 11 year olds questions about the gluten free options, talking directly to her, she wanted to know if the GF buns for the burgers were good ones! We ordered one burger meal for a celiac and the cod for someone without but asked to confirm GF so she could share if she wanted. The hostess checked everything with the kitchen, came back to confirm things with us, told us the fryer for the fries was used for non-GF items, checked about packing our food to confirm things would be ok. The burger was fantastic, my 11 year old rarely eats burgers in buns as she finds most GF burger buns just aren’t worth eating and prefers without, however, I got nothing but raving reviews on the burger bun! Cod was potato crusted so she cousin try as well. If we are back in Ottawa we would definitely go again.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Many Gluten Friendly options.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I phoned before going there. I was advised they don't have a separate fryer or an area to safely prepare meals for celiacs. They have some gluten friendly meals only.
— Not at all
I spoke with Tina at this Sherwood Park location. They are one of 2 Canada locations (other is Camrose AB) with a celiac program. All servers and kitchen staff are trained and they go beyond a dedicated fryer and GF buns. They have GF batters and sauces like teriyaki. So much of the menu can be GF: burgers, crispy chicken sandwich, rice bowls, crispy cauliflower, nachos, fish tacos (corn tortilla) and so much more. Tina went though the entire menu and there were so many options (including brownie for dessert).
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I wouldn't suggest eating here if you are celiac. They don't have a dedicated fryer so I couldn't eat much. I had a burger with a salad and got very, very ill. It could've been cross contamination so I wouldn't go back!
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Poor
Staff was very knowledgable about cross-contamination. The server, manager, and kitchen staff were aware of what was safe for Celiac folks. We were told by the manager that very little on the menu would be okay to eat. Basically, the Cowboy salad or Caesar salad without croutons. Both the grill and single fryer were deemed unsafe by staff. Salads are prepared in a separate area. The server did say that some items could be baked instead of fried like the french fries or yam fries, but the manager emphasized that the kitchen was an "open" one and they could not guarantee no cross-contamination of anything other than the salads. This place would be great for those sensitive to gluten, but not Celiac in my opinion.
— Not very
— No gluten-free information on the menu
— Not Much
— Average
I have been to Browns many times but this was my first coming for Brunch with my family, and the majority of us are celiac. Servers were very knowledgeable about cross contamination and let us know that fryers “may contain” so we were aware. None of us were impacted and overall another great experience.
— Somewhat
— Most/All
— Excellent