I have eaten here several times and was a big fan ... but visited yesterday when it was crowded and got glutened.
LOVE LOVE LOVE this place!!! The bun is SO good! I even had a free burger and they made it gluten free for no extra charge. HIGHLY RECOMMEND. Even the sauces are labeled for you GF.
Great GF menu. Have a separate area to prepare the GF meals and are very knowledgeable. Highly recommend. One of my go to GF restaurants.
was happy to get a full gluten free burger and fries. I had the Black n' Blue burger. Excellent!
The burger was very good, the bun had a good taste and texture. The staff was not very knowledge. Frankly, I wanted to throttle the cashier after talking with her. The manager was much better, but they had already lost my confidence and trust.
Amazing burgers & fries great staff very tasty!!!! And the vanilla milkshake = bliss!
A large variety of GF options from salads, burgers, and shakes to fries. Dedicated GF fryer! Moist succulent beef on an awesome tasting soft GF roll. Gluten Intolerance Group helped them provide GF. Shakes are some of the best I've ever tried.
WONDERFUL experience! We loved it. Burgers were tasty, felt very safe after questioning staff. Can order french fries even!!!! (Separate fryer used). The buns were so soft and tasty. We are probably going back again tomorrow!!!
Best GF burger EVER!!
I love it when I don't have to ask for a gluten free menu! The burgers are delicious, the fries are amazing, and even the "sauce bar" has GF labels to let you know which items are safe. Great to find a safe place to eat when traveling!
French Meadows buns stood up to a single burger but doubt they be good for a double. Loose grind means a juicy burger with a great sear. Bad news is fries are cooked in soy. You pay for fries even if you cannot eat them. Disabled friendly lighting and seats. I will stick with WDW as it was 2 hours driving for burger and shakes. Toll road is expensive. Great for west coast persons who are not soy free.
Great menu, informed staff, & kid friendly. No issues for my child with celiacs.
LOVE THIS PLACE! I not Gotton ill at any of their establishments & I've been to a few during my travels.
very good and safe....got to try it
Awesome burgers! Great GF menu!
I love this place! The food is great. The staff is friendly and helpful. They have all of their sauces clearly labeled GF or not. I'll be going back.
Good food, decent menu! Staff was knowledgeable
One of the BEST GF places ever! Awesome!
They have a GF Menu with Awesome food which includes GF fries!!
Large gluten free menu including buns for burgers
I went here with my mom, dad and sister a few weeks ago and we all loved it. The food was really good, great buns, great fries. I also got a vanilla milkshake and there was a lot of cinnamon in it but it wasn't advertised as that so if you're planning on getting a milkshake just know there's a fair amount of cinnamon in it.
This place is AWESOME! The manager Doug took the time explain all their gluten precautions, and even showed me their safety containers that they use in the kitchen. They even bring out gluten-free items separately to avoid cross-contamination. And besides their gluten-free excellence, the food is even more amazing! BTW they have much more than just a chicken salad for celiac options.
Have eaten here several times with no problems, but after my last visit this weekend I got sick. Everything I was served had the GF sticker, but they were really busy and I'm guessing something got mixed up with the fries maybe. I'll go back, just not at a busy time.
waited over 30 minutes still waiting...others waited 45 minutes and left...they were the second people to leave...im goin to leave too...heard the fries were good ...but i have no clue...im out
Dedicated gluten free space. Everything came out with a gluten free sticker, too. Have been twice and did not get sick either time. The food here was delicious. I was so happy to order a hamburger that had a bun, and a bun that tasted like a regular bun at that. The burgers were just the right size (not gigantic like some places), and the milkshakes were made to order from fresh ingredients. Sorey Five Guys, but this is my new go to place when in Albany!
This is a new location. The food was just as good as always and I didn't get sick at all. I had a pick up order and had trouble finding the place. The owner had them cook new fries for me because the original ones were getting old. I'll definitely be back.
Great experience! Gluten free menu, dedicated french fry frier with regular and sweet potato fries. Even the pump sauce bar is labeled which sauces are gluten free. I didn't try the gluten free bun, but the burger and both kinds of fries were delicious! There is even the fancy pick your flavor soft drink machine. I did not get sick. I have found my new go to burger spot!
I stopped here on my drive from Buffalo to Boston. After terrible luck with food in WNY, this was a very welcome stop. They have a separate menu with quite a few options. I sat at the milkshake bar, and the woman behind the counter explained that there was a completely separate GF area of the kitchen (or perhaps a separate kitchen all together), and her decision to work there stemmed from the fact that she had gluten sensitivity and other food allergies and felt safe at work. I got a plain burger and sweet potato fries, and they were absolutely delicious! I wish I'd had room to try one of their GF milkshakes, because the options looked wonderful! There are multiple Burger21 locations, but none in cities that I frequent. Come to Boston!
Okay I have not eaten here yet, but it sounds great. I called to clarify some things: Are the shakes gf? The answer I was given was YES, they can be made gf. Might want to ask more questions, but it sounds good. Secondly, it lists gf beer, but they mean cider - Angry Orchard. I wish they would carry my favorite beer - Red Bridge. The ciders don't really go with food.
Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!
Amazing!!!!!!!!! They are so careful with gluten free and even put stickers on them to be safe! The milkshakes are safe and delicious. The service is amazing and kind and the burgers are out of this world!!! This deserves way more than five stars, definitely celiac friendly😊😊👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ -Colleen, her daughter
Very good fast casual burger place. We went yesterday while visiting Albany from NYC. We had read the good reviews on this app and are so glad they we true! Nice place, separate prep area for GF food and they clearly marked our children's GF food and brought it to our table separately. We had no issues afterwards (and our one daughter is extremely sensitive). It was nice to be able to order GF fries and shakes. Their condiments were also clearly labeled as GF (or not). We will be back next time we visit the Albany area.
All i can say is WOW!! They are amazing here!! My burger and fries were delicious. Every one here is so friendly and accommodating and they treat celiac seriously. They label your food with a gluten free sticker and bring it to the table separately. I can not wait to go back and try all the burgers. No stress -no worry -just enjoy your food here.
Staff was knowledgeable. I skipped the fries since I'm paranoid. I don't eat out much at all so this was a leap. Burger was good (not amazing but good), milkshake was delicious. Food was brought out separately and marked. They said they make the milkshake with a separate spindle to avoid cc. Good experience, didn't get sick.
Great food and fast service. Safe place for celiacs.
They cook the burgers to order. Friendly staff and love the fries. The one thing I don't like is the overly processed sauces. Otherwise good eats! The GF bun is the bomb.com.