The burger was very good, the bun had a good taste and texture. The staff was not very knowledge. Frankly, I wanted to throttle the cashier after talking with her. The manager was much better, but they had already lost my confidence and trust.
Amazing burgers & fries great staff very tasty!!!! And the vanilla milkshake = bliss!
A large variety of GF options from salads, burgers, and shakes to fries. Dedicated GF fryer! Moist succulent beef on an awesome tasting soft GF roll. Gluten Intolerance Group helped them provide GF. Shakes are some of the best I've ever tried.
WONDERFUL experience! We loved it. Burgers were tasty, felt very safe after questioning staff. Can order french fries even!!!! (Separate fryer used). The buns were so soft and tasty. We are probably going back again tomorrow!!!
Best GF burger EVER!!
I love it when I don't have to ask for a gluten free menu! The burgers are delicious, the fries are amazing, and even the "sauce bar" has GF labels to let you know which items are safe. Great to find a safe place to eat when traveling!
French Meadows buns stood up to a single burger but doubt they be good for a double. Loose grind means a juicy burger with a great sear. Bad news is fries are cooked in soy. You pay for fries even if you cannot eat them. Disabled friendly lighting and seats. I will stick with WDW as it was 2 hours driving for burger and shakes. Toll road is expensive. Great for west coast persons who are not soy free.
Great menu, informed staff, & kid friendly. No issues for my child with celiacs.
LOVE THIS PLACE! I not Gotton ill at any of their establishments & I've been to a few during my travels.
very good and safe....got to try it
Awesome burgers! Great GF menu!
I love this place! The food is great. The staff is friendly and helpful. They have all of their sauces clearly labeled GF or not. I'll be going back.
Good food, decent menu! Staff was knowledgeable
One of the BEST GF places ever! Awesome!
They have a GF Menu with Awesome food which includes GF fries!!
Large gluten free menu including buns for burgers
If you are on a lunch time frame - Do NOT order takeout and expect your meal to be ready on time, nor even 10 minutes past your scheduled pick up time. I placed an online order for a Noon pick up, I arrived at 12:10 and was told I needed to wait for my fries. Apparently they don't start to cook your fries until you show up. Four minutes later I'm still waiting on my fries. I had to ask for my burger and leave WITHOUT my fries. And the truly sad part, I had already paid for everything on line (even my non-existent fries). Will I be going back, as a first time customer, I can truthfully say - - - NO!!!!!
I'm really glad these guys opened here. They are new so be really careful, they swapped my burger and my husbands so my supposedly GF burger came out with not GF grilled onions. Luckily his had cheese too so it was easy to identify the problem and they made new ones that were hot and delish. My favorite thing about this place is the GF sweet potato shoe string fries. They are perfect every time. Hubby loves their shakes. The GF buns are pretty good but they also offer lettuce wrapped. So despite the goof, I would come back. I feel that they are designed to be celiac friendly, but again, new place, new staff, be your own best advocate.
The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.
LOVE Burger 21. They really get cross-contamination, etc. I would say that in general, I like Red Robin's bun better, but Burger 21's fries can't be beat. They also have a sauce bar- the apple cider vinegar and cajun dipping sauces are excellent!
08/2014 - This is a great new option for quick food in the area. 07/2015 - Update: from 5 stars to 3 I've been coming here for a year now. I've never gotten sick here. That said, they must have changed their burger recipe fairly recently -- they are INCREDIBLY salty to the point where we've stopped frequenting it.
Absolutely fantastic. Knowledgable staff and the condiments are clearly marked gf in pumping dispensers. Love their sweet pot fries
SO good and celiac safe. Love the fries and all the sauces to choose from as well.
Great GF burger, mix fries and espresso shake (I really prayed to the obesity gods during this visit). The staff was very friendly, and all items coming from the kitchen were clearly labeled. I got the Shroom burger, and it was presented very well, looked like it could be on an advertisement. The GF bun held its own, as I got a to go order to check this place out. The bun looked a little soggy on the bottom, but held up very well. For fries and burgers, they offer four sauces, Apple Cider (great for sweet potato fries- a bit sweet), Ranch (pretty standard), Ragun Cajun (maybe similar to 1000 Island, although not very spicey- I like heat), BBQ- typical hickory smoked and sweet. They all were good. I did not see ketchup listed under the sauce bar, but I may have overlooked it as I was getting take out and using my own. The fries are your typical shoestring, very good, although I do prefer a thicker cut. They come in Russet potato, sweet potato or a combination. I got the large combo. As for as the serving size, this fatty got his money's worth. It will be my definite go to burger place, and one I will not be afraid to eat in, too boot!
Good sized GF menu with lots of burger, salad, fry, and milkshake options. The server was super helpful and explained their process along the way and how they kept my French Fries separate. The most exciting part is they have GF Buns!! The bun was very good, not too dry or crumbly. The burger and fries were very good, and I'm not usually a fan of burgers. Their fry dipping sauces are very clearly labeled, and they made sure to clarify on the GF milkshake. I will definitely go back. On a side note, the decor and setup of the place is really cool!
Excellent. Seriously the best burger I have ever had! Been to this location and Lakeland and both are very well trained on GF and I have been able to eat without any problems. The GF buns are awesome. They also have dedicated GF topping and milkshake stations. My family and I will be back.
Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!
Both the sweet potato and regular fries were amazing; several interesting gf dipping sauces to choose from (which were well labeled). I made the mistake of getting the Sonoma Valley salad, which was bland and flavorless and was mostly iceberg lettuce. Lesson learned. My fiancé had the OMG burger, which was well-named... I was drooling just smelling it! Don't make my mistake and get a salad and you will likely have a 5 star experience!
This is one of our favorite spots for gluten free burgers! Their GF buns are soft and flavorful and they have dedicated GF fryers. They are very aware of cross contamination and have excellent customer service!
Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick