This place is AWESOME! The manager Doug took the time explain all their gluten precautions, and even showed me their safety containers that they use in the kitchen. They even bring out gluten-free items separately to avoid cross-contamination. And besides their gluten-free excellence, the food is even more amazing! BTW they have much more than just a chicken salad for celiac options.
Burgers and fries were delicious! Had lots of GF choices. Workers were helpful.
3 out of 4 in our family are celiac and we have never been contaminated. We eat here every two weeks and have been well taken care of (especially by Jack)! We love Burger 21! One tip that I was too shy to stick to when I was first diagnosed-- always ask for the manager if you need to order gluten free!! Employees often don't care because they are not individually responsible for the mistakes of the franchise. Managers are!!! Once my son was diagnosed with celiac as well, I got over my shyness for his health!
By for the best cheeseburger and fries I have had. Never contaminated me, I'm always looking for a reason to drive to Tampa just for Burger 21! I can only hope they put one by my house.
I was assured my order was completely gluten free and would be safely handled. I got very sick after eating here.
My daughter and I, who both have celiac, have eaten here many times. Our food has always been good and have never gotten sick.
If you are on a lunch time frame - Do NOT order takeout and expect your meal to be ready on time, nor even 10 minutes past your scheduled pick up time. I placed an online order for a Noon pick up, I arrived at 12:10 and was told I needed to wait for my fries. Apparently they don't start to cook your fries until you show up. Four minutes later I'm still waiting on my fries. I had to ask for my burger and leave WITHOUT my fries. And the truly sad part, I had already paid for everything on line (even my non-existent fries). Will I be going back, as a first time customer, I can truthfully say - - - NO!!!!!
Gluten Free menu has many great options!
My daughter called it 'Burger Heaven'. Best Gluten free burgers we have ever had. Juicy with tons of flavor. The servers were knowledgeable and food was marked well. Milkshakes and floats were out of this world. Kids were excited to make their own floats. My daughter wanted 6 stars for the rating. Very happy GF family. Wish we had one closer to home.
Excellent GF burger/bun and GF sweet potato fries. My fries came out late and the server came out to apologize and said that someone had put a chicken burger in the same fryer as the fries and they had to empty the fryer and clean it out so they could make new fries for me. They have integrity!!
They actually really cared about me getting sick unlike many other restaurants.
I recommend burger 21 to everyone, especially those with allergens. Staff is exremely careful with cross contamination which is a huge problem I experience at other places claiming to be gluten free. The best part? Food tastes AMAZING! Please give them a try. You won't be disappointed.
Best Gf cheeseburger & fries in Tampa!!!! Thanks burger 21!
I went here with my mom, dad and sister a few weeks ago and we all loved it. The food was really good, great buns, great fries. I also got a vanilla milkshake and there was a lot of cinnamon in it but it wasn't advertised as that so if you're planning on getting a milkshake just know there's a fair amount of cinnamon in it.
Have eaten here several times with no problems, but after my last visit this weekend I got sick. Everything I was served had the GF sticker, but they were really busy and I'm guessing something got mixed up with the fries maybe. I'll go back, just not at a busy time.
waited over 30 minutes still waiting...others waited 45 minutes and left...they were the second people to leave...im goin to leave too...heard the fries were good ...but i have no clue...im out
Dedicated gluten free space. Everything came out with a gluten free sticker, too. Have been twice and did not get sick either time. The food here was delicious. I was so happy to order a hamburger that had a bun, and a bun that tasted like a regular bun at that. The burgers were just the right size (not gigantic like some places), and the milkshakes were made to order from fresh ingredients. Sorey Five Guys, but this is my new go to place when in Albany!
This is a new location. The food was just as good as always and I didn't get sick at all. I had a pick up order and had trouble finding the place. The owner had them cook new fries for me because the original ones were getting old. I'll definitely be back.
Great experience! Gluten free menu, dedicated french fry frier with regular and sweet potato fries. Even the pump sauce bar is labeled which sauces are gluten free. I didn't try the gluten free bun, but the burger and both kinds of fries were delicious! There is even the fancy pick your flavor soft drink machine. I did not get sick. I have found my new go to burger spot!
I stopped here on my drive from Buffalo to Boston. After terrible luck with food in WNY, this was a very welcome stop. They have a separate menu with quite a few options. I sat at the milkshake bar, and the woman behind the counter explained that there was a completely separate GF area of the kitchen (or perhaps a separate kitchen all together), and her decision to work there stemmed from the fact that she had gluten sensitivity and other food allergies and felt safe at work. I got a plain burger and sweet potato fries, and they were absolutely delicious! I wish I'd had room to try one of their GF milkshakes, because the options looked wonderful! There are multiple Burger21 locations, but none in cities that I frequent. Come to Boston!
Okay I have not eaten here yet, but it sounds great. I called to clarify some things: Are the shakes gf? The answer I was given was YES, they can be made gf. Might want to ask more questions, but it sounds good. Secondly, it lists gf beer, but they mean cider - Angry Orchard. I wish they would carry my favorite beer - Red Bridge. The ciders don't really go with food.
Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!
Amazing!!!!!!!!! They are so careful with gluten free and even put stickers on them to be safe! The milkshakes are safe and delicious. The service is amazing and kind and the burgers are out of this world!!! This deserves way more than five stars, definitely celiac friendly😊😊👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ -Colleen, her daughter
Very good fast casual burger place. We went yesterday while visiting Albany from NYC. We had read the good reviews on this app and are so glad they we true! Nice place, separate prep area for GF food and they clearly marked our children's GF food and brought it to our table separately. We had no issues afterwards (and our one daughter is extremely sensitive). It was nice to be able to order GF fries and shakes. Their condiments were also clearly labeled as GF (or not). We will be back next time we visit the Albany area.
All i can say is WOW!! They are amazing here!! My burger and fries were delicious. Every one here is so friendly and accommodating and they treat celiac seriously. They label your food with a gluten free sticker and bring it to the table separately. I can not wait to go back and try all the burgers. No stress -no worry -just enjoy your food here.
Staff was knowledgeable. I skipped the fries since I'm paranoid. I don't eat out much at all so this was a leap. Burger was good (not amazing but good), milkshake was delicious. Food was brought out separately and marked. They said they make the milkshake with a separate spindle to avoid cc. Good experience, didn't get sick.
Great food and fast service. Safe place for celiacs.
They cook the burgers to order. Friendly staff and love the fries. The one thing I don't like is the overly processed sauces. Otherwise good eats! The GF bun is the bomb.com.
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 9:00 pm