Overall, I had a very good experience at this place. At first I was skeptical to try this place because of the bad reviews. They have a gluten-sensitive menu, which definitely helped. I asked my waiter more about their food allergy/avoiding cross contact protocol and he wasn't very knowledgeable about it, but he was very nice and got the manager right away. She was very nice and informative and took my needs very seriously when I explained that I had celiac disease and had to be cautious about avoiding cross contact. She explained to me how for gluten allergies, the burgers were cooked on the grill instead of the flat top, as the flat top had bread on there as well. She let me know that the chef would be sure to keep mine separate and cook it in a separate area from the other burgers.I had also ordered the spinach artichoke dip as an appetizer (to make it GF, they serve with veggies instead of fries). However, after a little while after we placed our orders, the manager came out and informed me that the chef didn't feel comfortable serving me the artichoke dip because he knew that there was a high chance of cross contact with bread crumbs. While I was bummed that I couldn't try the dip, I was also super appreciative that the chef and manager went out of their way to tell me that. It was one less sale for them, but it showed to me that they did really care about not making me sick. So overall, with talking to the right employees/managers, this was a very good experience. Also, the prices were very reasonable and the food was delicious!
— Somewhat
— Separate gluten-free menu
— Some
— Excellent