Review of Chances R Restaurant

I am bummed to write this review but we had an issue at Chances R Restaurant.

First of all, we love this place...Always great food and great service.

We went for a dinner with adult family members who were visiting. We specifically chose this resturant because it has so many gluten free options, dedicated fryer, educated staff, etc.

During our ordering, the waiter went to the kitchen several times to verify the non-gluten status of this or that. Great!

As we were finishing our yummy nachos, we discovered a piece of bread, about the size of a thick steak fry, on the platter.

We called over the waiter, who's only response was, "I'm sure it's ok." 😳

We asked that the kitchen and management be informed as to what had happened.

In the end, the only response was to take the nachos off our bill. It obviously put a damper on our meal. The celiac in our goup did not want to leave, has "silent" celiac, so will never know if they were "glutened." 😞 I, personally, was suprised and disappointed that neither the house or the kitchen manager came over to talk to us.

I emailed the restaurant the next day, explained the experience, and asked a few questions...but never heard back. That was about 10 days ago.

We all know there is always a risk when eating out. It's just so disappointing when that gamble is a losing hand.

(My local Canadian Celiac Assoc post was commented by many with issues here...seems they changed owners in March 2022. Maybe this resturant is no longer interested in being known as safe for celiacs?)

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent