Review of Chick-fil-A

425 W Sunshine St, Springfield, MO 65807

Overall Rating

Review


I have complete faith in getting a safe meal at Chick-Fil-A except this location. I ordered waffle fries and a gf free sandwich, but didn't check the order until after I left the store and discovered a breaded sandwich and that my ticket was not flagged for Gluten Free. When I called them about it and asked for manager I was told "sorry, they didn't know how serious you were about Gluten free", and was told I could probably still eat most of it safely!! Shocked, I told them I could eat none of it since the bread was on the fries, and was told they were sorry and offered nothing more. I contacted headquarters who informed me that each store is individually owned, but they would pass along my complaint. I heard nothing. I would avoid this restaurant when looking for a safe meal option.

Updated 5 years ago

Celiac