I was told I'm not allowed to ask them to change there gloves or any thing else from the hours of 11am-3pm per the manager who was standing right there. She said I was holding up the other customers (there was one other person who hadn't even gotten in line yet) so just me. She gave me a whole lecture on how my asking them to change there gloves was a huge inconvenience to everyone working there and she would NOT do this for me again. I needed to eat somewhere else or come back after 3pm. I make it a point to come when there not busy. This was embarrassing, because she followed the worker who was serving my food all the way down the line. Now there was people behind me because she made all 8 employs who were working the line (more then I have ever seen) stand there and listen to her tell me how I'm "being a huge inconvenience to her" I apologized a few times. I just wanted to hide! After I left I wanted to cry, it's hard enough with out getting a public lashing. I was mad at my self for apologizing. I didn't want to eat the food after because at the end the manager reached in and grabbed the toppings with her dirty gloved and topped my meal, she looked at me and said, she needed help, she didn't know what you were asking for. Uugh! Worst service ever! If your up for a public lashing about how your "Allergy" (yes she did air quotes) is inconveniencing everybody you should come here.
No
They are not trained in GF preparation. Only 1 person knew English and could collaborate with me. After saying so, they did change out the spoons and gloves and walk all the way down with me which was pretty good.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Always safe with the burrito bowls here. Cross contamination is possible but I’ve never experienced problems. Website lists allergen items.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Really accommodating of my coeliac disease, server washed their hands and changed their gloves before preparing the bowl, and I kept the same server. Appeared knowledgeable about needing to maintain GF.
— Somewhat
— Most/All
— Excellent
They have an allergy statement in the front of line telling you to alert them of an allergy. I mentioned I had a gluten allergy and could they do a glove change. They were very nice about it but clearly weren’t very knowledgeable about what to do so just be clear with them. I asked for them to get fresh lettuce, cheese and guac from the back. I also know to avoid the corn salsa and the chips. They stuffed my bowl and it was delicious. I’ll definitely go back.
— Somewhat
— Most/All
— Excellent
We eat here fairly frequently. We always ask the employees to wash their hands and change gloves. Most ingredients are GF, except the tortillas, so the kids get corn shell tacos and my husband and I get bowls. Avoid the cheese and lettuce if you are celiac or very sensitive - cheese and lettuce are the two ingredients where employees use their hands instead of a utensils. On occasion we’ve had to ask an employee to wash their hands twice, when they forgot and touched someone else order while in the midst of fulfilling ours.
— Very
— Some
— Excellent
My experiences at this Chipotle Mexican Grill have all been good. The customer service is decent, and the food is safe and tasty!
You really don't have to worry about gluten because virtually everything is gluten-free, excluding the flour tortillas. The food is what you'd expect: it isn't super high-quality meat, but it is seasoned and tasty (especially when you're in the mood for it)!
And as a plus, this Chipotle has a drive-thru, which is nice if you're someone who doesn't like to get out of their car to order. Although, I prefer going inside.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Average