Review of Chipotle

I VISITED THIS RESTAURANT ON 5/9/14. AT THAT TIME WE SPENT OVER 14 EACH ON A BURRITO BOWL AND QUESO-RITO( YES I KNOW ABOUT HIDDEN MENU ITEMS THATS HOW MUCH I LOVE THIS PLACE) WE GOT HOME AND PROCEEDED TO CONSUME OUR FOOD ONLY TO FIND THE STEAK TOUGH AND THE RICE HARD, WE CALLED THE STORE THAT DAY AND SPOKE TO VERONICA WHO CLAIMS SHE IS THE RESTAURANTEUR OF THIS ESTABLISHMENT - A FANCY WAY TO SAY MANAGER. SHE WAS INFORMED OF OUR DISSATISFACTION AND RESPONDED WITH "I HAVENT HAD ANY OTHER COMPLAINTS " AFTER DISCUSSING WITH HER THE IN FURTHER DETAIL OUR DISSATISFACTION IN CORRELATION TO THE AMOUNT OF MONEY WE SPENT SHE AGREED TO " REFUND THE ORDER OR REPLACE IT" WE THEN WENT BACK TO THE STOR ON 5/12/14 WHERE WE WERE TOLD THAT WE NEEDED TO FIND OUR RECEIPT IN ORDER TO BE COMPENSATED CORRECTLY. ALTHOUGH I HAVE NEVER HAD AN ISSUE BEING TAKEN CARE OF AT A CHIPOTLE AND OFFERED TO SHOW MY CHARGE FROM MY BANK ACCOUNT TO THE MANGER ON DUTY ( ANGELICA?)SHE TOLD ME VERONICA SAID NO WE NEEDED THE RECEIPT. I OBLIGED WITH OUT ANY COMPLAINT AND CAME BACK THE NEXT DAY 5/13/14. WHEN WE RETURNED THE NEXT DAY I WAS TOLD SHE WAS ONLY GOING TO REPLACE ONE OF THE ORDERS AND THAT WAS WHAT HER MANAGER VERONICA TOLD HER. I PROCEEDED TO PLEAD MY CASE AS TO WHY HER RESPONSE WAS UNACCEPTABLE. WHEN I ASKED TO SPEAK WITH VERONICA MYSELF SHE TOLD ME VERONICA WAS TOO BUSY TO TALK TO ME. WHEN I POINTED OUT HER CUSTOMER SERVICE AND ATTITUDE WE WAY BELOW PAR SHE TOLD ME " DONT TELL ME HOW TO DO MY JOB" . WHEN I TOLD HER HER RESPONSE WAS NOT WHAT WE WERE TOLD ORIGINALLY AND SHE HAD NOW MADE ME VISIT THE SAME PLACE 3 TIMES OVER 1 ORDER HER RESPONSE IS I WILL CALL THE POLICE ON YOU TO WHICH I REPLIED FOR WHAT? BECAUSE IM A DISSATISFIED CUSTOMER AND YOU ARE NOT HONORING YOUR WORD AND CORE VALUES? GO AHEAD. I THEN ASKED HER FOR HER NAME AND SHE REFUSED TO GIVE IT TO ME. I THEN TURNED TO THE EMPLOYEES ON THE LINE ( ONE WHO DEFINITELY DESERVES KUDOS AND I WILL GIVE THAT SORY TO YOU LATER WHEN YOU CONTACT ME) AND ASKED HER NAME? THE "MANAGER" THEN SAID ANGELICA MY NAME IS ANGELICA VERY RUDELY. SO I DOUBT SHE GAVE ME A REAL NAME. I THEN ASKED FOR ME REFUND CAUSE AT THAT POINT I DID NOT WANT TO CONSUM ANY PRODUCT MADE BY HER HANDS AS IT WAS FULL OF HATE. SHE THEN CALLED VERONICA- THE ONE WHO WAS TO BUSY TO TALK TO ME - BECAUSE "SHE WAS NOT GOING TO DO THAT" AFTER REFUNDING FOR 1 BURRITO ON THE ORDER SHE SLAMMED MY REFUND DOWN ON THE COUNTER AND SAID LEAVE MY STORE.... NOW I KNOW THIS IS NO HOW STEVE ELLS ENVISIONED HIS CUSTOMERS BEING TREATED. HIS VISION IS FOOD WITH INTEGRITY BUT HS EMPLOYEES HAVE NONE? THIS IS UNACCEPTABLE ON HOW I WAS TREATED AND HOW THE ISSUE IS STILL NOT RESOLVED.

Celiac friendly?

No