Chipotle

Notes
Gluten Intolerance/Celiac Disease
"Most people wanting to avoid gluten can eat anything we serve except for our large and small flour tortillas.
Everything else is fine to eat for most people wanting to avoid gluten, including our crispy corn tacos and our corn chips.
However, you should know that it's possible our corn may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field.
If you are highly sensitive and would like us to change our gloves, we would be happy to do that at your request. Additionally, because our folks work with wheat tortillas all day long, there may be the possibility of cross-contact in our restaurants. We encourage you to carefully consider your dining choices."
  • User profile picture thumbnail
    1 ratingMay 15, 2014

    I VISITED THIS RESTAURANT ON 5/9/14. AT THAT TIME WE SPENT OVER 14 EACH ON A BURRITO BOWL AND QUESO-RITO( YES I KNOW ABOUT HIDDEN MENU ITEMS THATS HOW MUCH I LOVE THIS PLACE) WE GOT HOME AND PROCEEDED TO CONSUME OUR FOOD ONLY TO FIND THE STEAK TOUGH AND THE RICE HARD, WE CALLED THE STORE THAT DAY AND SPOKE TO VERONICA WHO CLAIMS SHE IS THE RESTAURANTEUR OF THIS ESTABLISHMENT - A FANCY WAY TO SAY MANAGER. SHE WAS INFORMED OF OUR DISSATISFACTION AND RESPONDED WITH "I HAVENT HAD ANY OTHER COMPLAINTS " AFTER DISCUSSING WITH HER THE IN FURTHER DETAIL OUR DISSATISFACTION IN CORRELATION TO THE AMOUNT OF MONEY WE SPENT SHE AGREED TO " REFUND THE ORDER OR REPLACE IT" WE THEN WENT BACK TO THE STOR ON 5/12/14 WHERE WE WERE TOLD THAT WE NEEDED TO FIND OUR RECEIPT IN ORDER TO BE COMPENSATED CORRECTLY. ALTHOUGH I HAVE NEVER HAD AN ISSUE BEING TAKEN CARE OF AT A CHIPOTLE AND OFFERED TO SHOW MY CHARGE FROM MY BANK ACCOUNT TO THE MANGER ON DUTY ( ANGELICA?)SHE TOLD ME VERONICA SAID NO WE NEEDED THE RECEIPT. I OBLIGED WITH OUT ANY COMPLAINT AND CAME BACK THE NEXT DAY 5/13/14. WHEN WE RETURNED THE NEXT DAY I WAS TOLD SHE WAS ONLY GOING TO REPLACE ONE OF THE ORDERS AND THAT WAS WHAT HER MANAGER VERONICA TOLD HER. I PROCEEDED TO PLEAD MY CASE AS TO WHY HER RESPONSE WAS UNACCEPTABLE. WHEN I ASKED TO SPEAK WITH VERONICA MYSELF SHE TOLD ME VERONICA WAS TOO BUSY TO TALK TO ME. WHEN I POINTED OUT HER CUSTOMER SERVICE AND ATTITUDE WE WAY BELOW PAR SHE TOLD ME " DONT TELL ME HOW TO DO MY JOB" . WHEN I TOLD HER HER RESPONSE WAS NOT WHAT WE WERE TOLD ORIGINALLY AND SHE HAD NOW MADE ME VISIT THE SAME PLACE 3 TIMES OVER 1 ORDER HER RESPONSE IS I WILL CALL THE POLICE ON YOU TO WHICH I REPLIED FOR WHAT? BECAUSE IM A DISSATISFIED CUSTOMER AND YOU ARE NOT HONORING YOUR WORD AND CORE VALUES? GO AHEAD. I THEN ASKED HER FOR HER NAME AND SHE REFUSED TO GIVE IT TO ME. I THEN TURNED TO THE EMPLOYEES ON THE LINE ( ONE WHO DEFINITELY DESERVES KUDOS AND I WILL GIVE THAT SORY TO YOU LATER WHEN YOU CONTACT ME) AND ASKED HER NAME? THE "MANAGER" THEN SAID ANGELICA MY NAME IS ANGELICA VERY RUDELY. SO I DOUBT SHE GAVE ME A REAL NAME. I THEN ASKED FOR ME REFUND CAUSE AT THAT POINT I DID NOT WANT TO CONSUM ANY PRODUCT MADE BY HER HANDS AS IT WAS FULL OF HATE. SHE THEN CALLED VERONICA- THE ONE WHO WAS TO BUSY TO TALK TO ME - BECAUSE "SHE WAS NOT GOING TO DO THAT" AFTER REFUNDING FOR 1 BURRITO ON THE ORDER SHE SLAMMED MY REFUND DOWN ON THE COUNTER AND SAID LEAVE MY STORE.... NOW I KNOW THIS IS NO HOW STEVE ELLS ENVISIONED HIS CUSTOMERS BEING TREATED. HIS VISION IS FOOD WITH INTEGRITY BUT HS EMPLOYEES HAVE NONE? THIS IS UNACCEPTABLE ON HOW I WAS TREATED AND HOW THE ISSUE IS STILL NOT RESOLVED.

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    5 ratingJune 09, 2012

    Great gluten free, vegetarian & humanely raised animal options.

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    5 ratingMarch 01, 2015

    97 Boston Turnpike, Shrewsbury, MA 01545

    Great fast food! Employees wash their hands and clean their work station every time. You can eat everything except the tortillas.

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    1 ratingMarch 01, 2015

    2 Cambridge Center, Cambridge, MA 02142

    I normally trust that I will be taken care of at chipotle: all other locations I've been to the staff has Been trained to switch gloves and go to the back to get any items that the servers normally use gloved hands to grab. I have tried this location 3 times now and had to coach them through the fact that they couldn't use the cheese/lettuce in front because of cross contamination. It didn't seem like they were well trained on alert it's or knew why I was telling them I couldn't have items from the bins in front.

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    5 ratingFebruary 28, 2015

    368 New Jersey 10, East Hanover, NJ 07936

    Very casual atmosphere. Food handlers were very careful after I mentioned the gluten allergy; immediately changing gloves and keeping the orders apart. This was my first time and I'm very impressed. Perfect "fast food" that tastes really good.

  • User profile picture thumbnail
    5 ratingFebruary 27, 2015

    210 West Chocolate Avenue, Hershey, PA 17033

    Always a great experience at Chipoltle. This location is very clean, very attentive to gluten free. Change gloves, wash hands, put down foil to be sure of no cross contamination. Great location.

  • User profile picture thumbnail
    2 ratingFebruary 27, 2015

    5430 Topanga Canyon Blvd., Woodland Hills, CA 91364

    I've eaten at Chipotle numerous times and have never gotten sick, so for that reason I say they are celiac friendly. However, the restrooms were disgusting and it wasn't even 11:45 am. It makes me wonder how good they are at keeping things clean in the kitchen?

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    5 ratingFebruary 26, 2015

    9754 S.R. 14, Streetsboro, OH 44241

    Love this Chipotle ~Staff is awesome

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    3 ratingFebruary 26, 2015

    33599 Aurora Rd., Solon, OH 44139

    Love chipotle, but this one is not my fav...so busy it's hard for them to keep up with food prep.

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    5 ratingFebruary 26, 2015

    2241 N. Maize Rd., Wichita, KS 67205

    Consistent service, never been sick and I eat here at least twice per week.

  • User profile picture thumbnail
    1 ratingFebruary 26, 2015

    780 4th St. N, St. Petersburg, FL 33701

    I went in for lunch & asked what was gluten free and the guy gave me a blank look and then asked some other employees who just shook their heads & did not answer. One girl searched around and found an allergen card & just handed it to me. I did not feel like anyone there knew anything & I was not comfortable, so I left. They were not friendly or knowledgable at this location.

  • User profile picture thumbnail
    1 ratingFebruary 22, 2015

    704 NE Weidler St., Portland, OR 97232

    If you are super sensitive DO NOT go here. My mom and sister went there and I watched in horror as she used the same gloves to put the corn tortilla onto a shared tortilla heater grill thingy and then, when she was done, she plopped the corn tortilla RIGHT on top of the wheat tortilla stack ( as in touching the wheat tortilla)! The only thing that made me not scream was that my mom did not specify that we had to be extremely carefully. Therefore, if you can take a little cross contamination please specify that you need to be fairly carefull. If you are just eating gluten free because you want to, then I think you are completely fine.

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    4 ratingFebruary 21, 2015

    3955 Irvine Blvd., Irvine, CA 92620

    Good options for GF. I love the chicken bowl with brown rice.

  • User profile picture thumbnail
    5 ratingFebruary 21, 2015

    539 E. Grand River, East Lansing, MI 48823

    Fresh food. They changed their gloves and warmed up corn shells between two pieces of foil. I eat here a lot and have stayed healthy.

  • User profile picture thumbnail
    5 ratingFebruary 21, 2015

    5330 W. Saginaw Highway, Suite 208, Lansing, MI 48917

    Fresh food. They changed their gloves and warmed up corn shells between two pieces of foil. I eat here a lot and have stayed healthy.

  • User profile picture thumbnail
    5 ratingFebruary 20, 2015

    3050 S. Hulen St., Unit C, Ft. Worth, TX 76109

    I eat here all the time since it's close to work. All you have to do is let them know you need Gluten free prep and one person stays with your meal. Just avoid the cheese and lettuce if your really sensitive like me since the people who touch the flour tortillas stick there hands in those containers constantly.

  • User profile picture thumbnail
    5 ratingFebruary 19, 2015

    5100 Rufe Snow Drive, North Richland Hills, TX 76180

    So many options for Celiac/gluten sensitive. Love the Carnitas Bowl! Braelyn not only changed his gloves, he personally walked my order through the entire line to avoid cross contamination. I have always enjoyed Chipotle and the fact that they offer healthy choices and are so considerate of gluten issues. This experience has only solidified my love for this company! Also excited they are right around the corner from my home. Thank you again Braelyn, and also to Noah (MOD) for encouraging your team to be SO considerate! We will always be back to visit!

  • User profile picture thumbnail
    5 ratingFebruary 18, 2015

    1201 South Broadway, Rochester, MN 55904

    Chipotle as a chain is very good and this is the local one we go to most often. They have very friendly staff and are very good about changing their gloves as well as going through the line with us. Highly recommended.

  • User profile picture thumbnail
    1 ratingFebruary 16, 2015

    136 East Main Street, Newark, DE 19711

    Untrained staff, not knowledgable about gluten. Asked them to change gloves and explained my daughter (who has celiac) can have everything BUT the flour tortillas. After changing gloves, he touched the flour tortillas and then grabbed her tacos. I pointed it out and he had no idea what he did. I watched them scrape each serving spoon of toppings on the flour tortillas, thus contaminating all of the non-gluten-free ingredients. NOT safe for Celiacs!

  • User profile picture thumbnail
    5 ratingFebruary 16, 2015

    6602 E. Superstition Springs Blvd., Mesa, AZ 85206

    I had a good experience. Staff was accomodating. when I asked if the seasonings in the meat was GF the manager had all workers change into clean gloves. the corn tortilla shells were prepared in separate area. I was given food from fresh containers. the was no cross contamination. I did not get sick at all.

  • User profile picture thumbnail
    1 ratingFebruary 13, 2015

    20080 West 153rd St., Olathe, KS 66062

    Went there as it sounded promising for a person with Celiac disease. Since only the flour tortillas contain gluten, it should be good, right? Wrong. I watched them handle the tortillas, then reach into the lettuce, cheese, etc. The entire batches of toppings were cross-contaminated. Asking them to change gloves would have done no good as the food was already contaminated. A real shame as I loved their food, but I turned around and left. Great food, but if you have Celiac disease or are otherwise sensitive to gluten, avoid this place.

  • User profile picture thumbnail
    5 ratingFebruary 09, 2015

    12411 Limonite Ave., Suite 600, Mira Loma, CA 91752

    Chipotle is all gluten free except the flour tortillas (that should be obvious). The food is amazing and the people are friendly. I always get a bowl, my kids get tacos and have never had a reaction.

  • User profile picture thumbnail
    5 ratingFebruary 07, 2015

    8600 N Boardwalk Ave., Kansas City, MO 64154

    They went to extra effort to make my daughters meal safe. Though not all their employees were knowledgable, but at least one of them was very!

  • User profile picture thumbnail
    5 ratingFebruary 05, 2015

    1495 Highway 50, Clermont, FL 34711

    Excellant Food, just the way I like it FRESH & ORGANIC! LOVE THIS RESTAURANT CHAIN !!!! Need one in Spring Hill, Fl !

  • User profile picture thumbnail
    5 ratingFebruary 03, 2015

    499 North Green River Road, Evansville, IN 47715

    The only non-gf item on their menu are the flour tortillas. Nikki is amazing as she will change utensils and make everyone change their gloves when my husband walks in. He eats here almost every day and has never gotten ill. Just tell them you have a gluten allergy and they'll take good care of you.

  • User profile picture thumbnail
    5 ratingFebruary 02, 2015

    6602 E. Superstition Springs Blvd., Mesa, AZ 85206

    I love Chipotle is an awesome restaurant with great GF options

  • User profile picture thumbnail
    1 ratingFebruary 01, 2015

    12150 W. 95th St., Lenexa, KS 66215

    They were very nice and kind, but contaminated me REALLY BAD (I'm assuming out of ignorance). As soon as I got home the pain began. This establishment does not do gluten free.

  • User profile picture thumbnail
    5 ratingJanuary 31, 2015

    5102 North Nevada Ave Ste #170, Colorado Springs, CO 80918

    Diligent to change gloves, tasty food, quick and pretty cheap!

  • User profile picture thumbnail
    5 ratingJanuary 31, 2015

    5106-I Jonestown Rd., Harrisburg, PA 17109

    They are amazing here. When I placed my order, all I had to say was Gluten Free, and they all changed their gloves, placed foil under all of my food and was careful to not touch anything. I was truly impressed. Great experience!!

  • User profile picture thumbnail
    5 ratingJanuary 29, 2015

    2701 N. Mall Dr, Suite 108, Virginia Beach, VA 23452

    I love this place. I love the soft taco option now

  • User profile picture thumbnail
    5 ratingJanuary 29, 2015

    97 Boston Turnpike, Shrewsbury, MA 01545

    This was my first time at Chipotle, and I am beyond impressed by the way they prepared my meal. I told them I had CD and she(the young lady that took my order) "yelled", "we have an allergen" (a little embarrassing) and she waited for the other preps to finish the previous orders and she wiped down the counter had every prep on the line change their gloves and made my tacos separately from the rest of my family!! Thank you so much I really appreciate it. Now let me go taste these tacos I hear so much about!!!

  • User profile picture thumbnail
    5 ratingJanuary 28, 2015

    2662 Gulf to Bay Blvd., Clearwater, FL 33759

    I eat here all the time and never a problem. Just tell them when order to change their gloves and they automatically change all the spoons too!

  • User profile picture thumbnail
    5 ratingJanuary 27, 2015

    1115 Coronado Drive, Blue Springs, MO 64014

    Besides the fact this location is not my favorite do to being slow and skimping you on everything. It is a go to for a gluten free bowl. Do not get the lettuce or cheese because there is cross contamination going on there because everyone puts there hands (with gloves on) into after they handle the flour tortillas. Everything else is handled with spoons.

  • User profile picture thumbnail
    4 ratingJanuary 26, 2015

    3009 Agua Fria Freeway #1, Phoenix, AZ 85027

    As long as you ask for gluten-free and pay attention, they're pretty good at keeping things from contamination. Occasionally you'll get a new person who will do something backwards like change gloves then change out the spoons, re-contaminating themselves, but I've never had any issues asking them to correct the situation.

  • User profile picture thumbnail
    5 ratingJanuary 24, 2015

    9595 Six Pines Dr., Woodlands, TX 77380

    Eat here at least once a week - they will change gloves if you ask them to - have had no problems

  • User profile picture thumbnail
    4 ratingJanuary 24, 2015

    201 South Clinton, Suite 112, Iowa City, IA 52240

    Good food, fast and best of all safe. Read their gluten free menu for info and remember to ask them to change there gloves.

  • User profile picture thumbnail
    5 ratingJanuary 23, 2015

    135 North 500 West, West Bountiful, UT 84087

    Chipotle is fantastic! This particular location is wonderful too, I have Celiac and frequent this particular location and have never gotten sick here! The staff is very knowledgeable and friendly!

  • User profile picture thumbnail
    4 ratingJanuary 23, 2015

    953 Emmet St., Charlottesville, VA 22903

    No dedicated gf kitchen, so allergic folks should stay clear but for those with just a sensitivity, the menu is great. Sub corn tortillas for flour. Always safe to ask about ingredients but I've eaten a chic and rice bowl with zero issues.

  • User profile picture thumbnail
    5 ratingJanuary 21, 2015

    3987 Missouri Flat Road #390, Placerville, CA 95667

    Yum! Always a favorite!

  • User profile picture thumbnail
    5 ratingJanuary 21, 2015

    3305 W. Central Ave., Toledo, OH 43606

    I've eaten here many times and never had any issues! I'm very sensitive to cross contamination so Chipotle is my go to and one of very few places I feel safe to eat out at!

  • User profile picture thumbnail
    5 ratingJanuary 21, 2015

    2014 Lincoln Place, Greensburg, PA 15601

    This location is phenomenal!! I informed them that I had Celiac so I wanted the other tortillas. They took every precaution available: put foil down when pressing the tortillas, changed everyone's gloves, and even offered to change all of the spoons! I was extremely impressed! Very knowledgable! I'll be heading back soon! :)

  • User profile picture thumbnail
    1 ratingJanuary 21, 2015

    Main Terminal Concourse A-B Food Court Space S-11, Baltimore, MD 21240

    I love Chipotle, and it kills me to say this is the second really bad experience I've had. The staff just didn't care about anything. They didn't care about the customers and were to busy doing just about nothing to help the people in line and there was trash all over the shared dining area and more importantly, the customer side of the Chipotle counter. I tried to tell them I had an allergy and was mostly ignored. I'm also sad to report that I got very, very sick again. I will not be eating here again. It's too bad because there aren't many options at BWI for me.

  • User profile picture thumbnail
    3 ratingJanuary 19, 2015

    444 Ohio Pike, Cincinnati, OH 45255

    Their bowls are great. I don't eat the chips. I seem to have problems when I eat them. They are a little skimpy on the food compared to other Chipotle restaurants. They are very busy at supper time.

  • User profile picture thumbnail
    5 ratingJanuary 18, 2015

    5642 Allen Way, Castle Rock, CO 80108

    When informed I was gf, the guy didn't even ask, he just changed his gloves and washed his hands. I was impressed and will return!

  • User profile picture thumbnail
    5 ratingJanuary 18, 2015

    415 E. Hall of Fame Ave., Stillwater, OK 74075

    very impressed! They wiped everything down, changed gloves & spoons. this is the only restaurant where i am not worried about eating gluten on accident. good food too. i could eat everything on the bar except the flour tortillas.

  • User profile picture thumbnail
    5 ratingJanuary 16, 2015

    12888 Queensbury Lane, Ste 142, Bldg 7, Houston, TX 77024

    consistently good, fresh food.

  • User profile picture thumbnail
    4 ratingJanuary 15, 2015

    464 Park Ave. S, New York, NY 10016

    The server changed her gloves without any problem. All of the food except the tortillas are gluten free. They also weren't busy so it could be different at other times. Good in a pinch.

  • User profile picture thumbnail
    4 ratingJanuary 14, 2015

    435 South Duff Avenue #102, Ames, IA 50010

    Staff was very accommodating. On their own, they got new bins of cheese and lettuce for us, changed their gloves, and got new spoons for the rice when we asked them to.

  • User profile picture thumbnail
    4 ratingJanuary 13, 2015

    401 N. LBJ Dr., San Marcos, TX 78666

    Really good food fast and have no problem changing their gloves to be safe from cross contamination. great place

  • User profile picture thumbnail
    4 ratingJanuary 13, 2015

    14540 Forum Parkway, Selma, TX 78154

    Awesome

  • User profile picture thumbnail
    4 ratingJanuary 13, 2015

    4930 W. Broad St., Richmond, VA 23230

    I love Chipotle but I get sick about once every five times I eat there. I still can't figure out why. I had an idea it could be the corn salsa....

  • User profile picture thumbnail
    3 ratingJanuary 11, 2015

    9120 SW Hall Blvd., Unit D, Beaverton, OR 97223

    Good tasting, simple and fresh. I thought the carnitas and the guacamole were very good. Great for low-gluten lifestyle eaters. In my opinion, NOT for high sensitive or celiac. As soon as I mentioned "no gluten" they washed hands and changed gloves and were very aware of the few things that have gluten. However, the utensils are all the same and the opening of the bag for corn tortillas brushed against the pile of flour tortillas as they were getting out the food.

Monday
11:00 am – 10:00 pm
Tuesday
11:00 am – 10:00 pm
Wednesday
11:00 am – 10:00 pm
Thursday
11:00 am – 10:00 pm
Friday
11:00 am – 10:00 pm
Saturday
11:00 am – 10:00 pm
Sunday
11:00 am – 10:00 pm

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