All I had to do is say I am Celiac and they told me all the precautions they would take to prevent cross contamination. Everything is GF except the flour tortillas. They changed gloves, changed serving spoons or for new product for all the items I wanted. I told them I was impressed with all they were doing. They were surprised saying that is their protocol.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Cross-contamination is an issue at Chipotle.
No
I VISITED THIS RESTAURANT ON 5/9/14. AT THAT TIME WE SPENT OVER 14 EACH ON A BURRITO BOWL AND QUESO-RITO( YES I KNOW ABOUT HIDDEN MENU ITEMS THATS HOW MUCH I LOVE THIS PLACE) WE GOT HOME AND PROCEEDED TO CONSUME OUR FOOD ONLY TO FIND THE STEAK TOUGH AND THE RICE HARD, WE CALLED THE STORE THAT DAY AND SPOKE TO VERONICA WHO CLAIMS SHE IS THE RESTAURANTEUR OF THIS ESTABLISHMENT - A FANCY WAY TO SAY MANAGER. SHE WAS INFORMED OF OUR DISSATISFACTION AND RESPONDED WITH "I HAVENT HAD ANY OTHER COMPLAINTS " AFTER DISCUSSING WITH HER THE IN FURTHER DETAIL OUR DISSATISFACTION IN CORRELATION TO THE AMOUNT OF MONEY WE SPENT SHE AGREED TO " REFUND THE ORDER OR REPLACE IT" WE THEN WENT BACK TO THE STOR ON 5/12/14 WHERE WE WERE TOLD THAT WE NEEDED TO FIND OUR RECEIPT IN ORDER TO BE COMPENSATED CORRECTLY. ALTHOUGH I HAVE NEVER HAD AN ISSUE BEING TAKEN CARE OF AT A CHIPOTLE AND OFFERED TO SHOW MY CHARGE FROM MY BANK ACCOUNT TO THE MANGER ON DUTY ( ANGELICA?)SHE TOLD ME VERONICA SAID NO WE NEEDED THE RECEIPT. I OBLIGED WITH OUT ANY COMPLAINT AND CAME BACK THE NEXT DAY 5/13/14. WHEN WE RETURNED THE NEXT DAY I WAS TOLD SHE WAS ONLY GOING TO REPLACE ONE OF THE ORDERS AND THAT WAS WHAT HER MANAGER VERONICA TOLD HER. I PROCEEDED TO PLEAD MY CASE AS TO WHY HER RESPONSE WAS UNACCEPTABLE. WHEN I ASKED TO SPEAK WITH VERONICA MYSELF SHE TOLD ME VERONICA WAS TOO BUSY TO TALK TO ME. WHEN I POINTED OUT HER CUSTOMER SERVICE AND ATTITUDE WE WAY BELOW PAR SHE TOLD ME " DONT TELL ME HOW TO DO MY JOB" . WHEN I TOLD HER HER RESPONSE WAS NOT WHAT WE WERE TOLD ORIGINALLY AND SHE HAD NOW MADE ME VISIT THE SAME PLACE 3 TIMES OVER 1 ORDER HER RESPONSE IS I WILL CALL THE POLICE ON YOU TO WHICH I REPLIED FOR WHAT? BECAUSE IM A DISSATISFIED CUSTOMER AND YOU ARE NOT HONORING YOUR WORD AND CORE VALUES? GO AHEAD. I THEN ASKED HER FOR HER NAME AND SHE REFUSED TO GIVE IT TO ME. I THEN TURNED TO THE EMPLOYEES ON THE LINE ( ONE WHO DEFINITELY DESERVES KUDOS AND I WILL GIVE THAT SORY TO YOU LATER WHEN YOU CONTACT ME) AND ASKED HER NAME? THE "MANAGER" THEN SAID ANGELICA MY NAME IS ANGELICA VERY RUDELY. SO I DOUBT SHE GAVE ME A REAL NAME. I THEN ASKED FOR ME REFUND CAUSE AT THAT POINT I DID NOT WANT TO CONSUM ANY PRODUCT MADE BY HER HANDS AS IT WAS FULL OF HATE. SHE THEN CALLED VERONICA- THE ONE WHO WAS TO BUSY TO TALK TO ME - BECAUSE "SHE WAS NOT GOING TO DO THAT" AFTER REFUNDING FOR 1 BURRITO ON THE ORDER SHE SLAMMED MY REFUND DOWN ON THE COUNTER AND SAID LEAVE MY STORE.... NOW I KNOW THIS IS NO HOW STEVE ELLS ENVISIONED HIS CUSTOMERS BEING TREATED. HIS VISION IS FOOD WITH INTEGRITY BUT HS EMPLOYEES HAVE NONE? THIS IS UNACCEPTABLE ON HOW I WAS TREATED AND HOW THE ISSUE IS STILL NOT RESOLVED.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Yes
Great gluten free, vegetarian & humanely raised animal options.
Always safe with the burrito bowls here. Cross contamination is possible but I’ve never experienced problems. Website lists allergen items.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Really accommodating of my coeliac disease, server washed their hands and changed their gloves before preparing the bowl, and I kept the same server. Appeared knowledgeable about needing to maintain GF.
— Somewhat
— Most/All
— Excellent
They have an allergy statement in the front of line telling you to alert them of an allergy. I mentioned I had a gluten allergy and could they do a glove change. They were very nice about it but clearly weren’t very knowledgeable about what to do so just be clear with them. I asked for them to get fresh lettuce, cheese and guac from the back. I also know to avoid the corn salsa and the chips. They stuffed my bowl and it was delicious. I’ll definitely go back.
— Somewhat
— Most/All
— Excellent
We eat here fairly frequently. We always ask the employees to wash their hands and change gloves. Most ingredients are GF, except the tortillas, so the kids get corn shell tacos and my husband and I get bowls. Avoid the cheese and lettuce if you are celiac or very sensitive - cheese and lettuce are the two ingredients where employees use their hands instead of a utensils. On occasion we’ve had to ask an employee to wash their hands twice, when they forgot and touched someone else order while in the midst of fulfilling ours.
— Very
— Some
— Excellent
My experiences at this Chipotle Mexican Grill have all been good. The customer service is decent, and the food is safe and tasty!
You really don't have to worry about gluten because virtually everything is gluten-free, excluding the flour tortillas. The food is what you'd expect: it isn't super high-quality meat, but it is seasoned and tasty (especially when you're in the mood for it)!
And as a plus, this Chipotle has a drive-thru, which is nice if you're someone who doesn't like to get out of their car to order. Although, I prefer going inside.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Average