I had to tell them to change gloves and to change out the utensils. They did it, but definitely had a bit of an attitude. I’m here at 2:30pm so it’s not like I came during the lunch rush. It’s not a lot to ask. Frustrating.
— Somewhat
— Most/All
— Average
I was diagnosed with celiacs after I had surgery on 8/10. I have been strictly GF since. Nervous about going out to eat ive bern doing lots of research. I saw one of the better fast food chains to go is chipotle. So I went in today and asked “ the only gluten item you have is the flour tortilla correct?!” The young man did not know so he asked someone else, they also did not know. A few seconds later another gentlemen comes over and hands me a small pamphlet of their allergen list. The only item that contains gluten is their flour tortillas. The man then instructed to change their gloves. Not even a minute later everyone one the food line changed their gloves and did not make any rude comments or facial expressions or annoyance. I ordered my food and thanked them. I was very thankful someone was aware of cross contamination and I am able to eat here. So far tonight I’ve had no problems, fingers crossed I’m on tomorrow as well! The food was delicious as always!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Always safe with the burrito bowls here. Cross contamination is possible but I’ve never experienced problems. Website lists allergen items.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Really accommodating of my coeliac disease, server washed their hands and changed their gloves before preparing the bowl, and I kept the same server. Appeared knowledgeable about needing to maintain GF.
— Somewhat
— Most/All
— Excellent
They have an allergy statement in the front of line telling you to alert them of an allergy. I mentioned I had a gluten allergy and could they do a glove change. They were very nice about it but clearly weren’t very knowledgeable about what to do so just be clear with them. I asked for them to get fresh lettuce, cheese and guac from the back. I also know to avoid the corn salsa and the chips. They stuffed my bowl and it was delicious. I’ll definitely go back.
— Somewhat
— Most/All
— Excellent
We eat here fairly frequently. We always ask the employees to wash their hands and change gloves. Most ingredients are GF, except the tortillas, so the kids get corn shell tacos and my husband and I get bowls. Avoid the cheese and lettuce if you are celiac or very sensitive - cheese and lettuce are the two ingredients where employees use their hands instead of a utensils. On occasion we’ve had to ask an employee to wash their hands twice, when they forgot and touched someone else order while in the midst of fulfilling ours.
— Very
— Some
— Excellent
My experiences at this Chipotle Mexican Grill have all been good. The customer service is decent, and the food is safe and tasty!
You really don't have to worry about gluten because virtually everything is gluten-free, excluding the flour tortillas. The food is what you'd expect: it isn't super high-quality meat, but it is seasoned and tasty (especially when you're in the mood for it)!
And as a plus, this Chipotle has a drive-thru, which is nice if you're someone who doesn't like to get out of their car to order. Although, I prefer going inside.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Average