Review of Chipotle

Absolutely horrendous customer service. If you have any type of allergy or intolerance, steer clear because the staff does not care.

We went in and followed the direction to tell the staff about food allergies. I have celiac and am lactose intolerant. The person who we worked with first seemed annoyed immediately. They explained that they couldn’t promise safety from dairy - which is fair - and I stated that I understood and that gluten was the bigger issue. She then asked what I would like her to do with an annoyed tone. This has never been my experience at ANY Chipotle. We put in the order and were shocked to see no surfaces wipes, no gloves changed and absolutely no effort at all to keep my food even remotely safe. In other locations? The protocol is far different.

We expressed our concerns to the cashier and told them I could not eat the food. They smirked at us and gave us our total. Zero effort to make anything right; no offer to remake the bowl, no offer to discount or comp the order. We threw the food into the garbage on the way out and left.

There was no excuse for this. They were not so busy that this was a huge ask. If you cannot accommodate allergies, just be honest. That was $27 we could have taken elsewhere.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Offers delivery
• Offers online ordering
• Offers outdoor seating