Chipotle

Absolutely horrendous customer service. If you have any type of allergy or intolerance, steer clear because the staff does not care.

We went in and followed the direction to tell the staff about food allergies. I have celiac and am lactose intolerant. The person who we worked with first seemed annoyed immediately. They explained that they couldn’t promise safety from dairy - which is fair - and I stated that I understood and that gluten was the bigger issue. She then asked what I would like her to do with an annoyed tone. This has never been my experience at ANY Chipotle. We put in the order and were shocked to see no surfaces wipes, no gloves changed and absolutely no effort at all to keep my food even remotely safe. In other locations? The protocol is far different.

We expressed our concerns to the cashier and told them I could not eat the food. They smirked at us and gave us our total. Zero effort to make anything right; no offer to remake the bowl, no offer to discount or comp the order. We threw the food into the garbage on the way out and left.

There was no excuse for this. They were not so busy that this was a huge ask. If you cannot accommodate allergies, just be honest. That was $27 we could have taken elsewhere.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Offers delivery
• Offers online ordering
• Offers outdoor seating

Every chipotle I’ve been too, the moment you mention GF, they change gloves and clean the space and get fresh canisters of whatever toppings you’re getting. It’s the only “fast food” type chain I can eat at safely with celiac

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The first time I went the staff member I got seemed knowledgeable. They washed their hands, changed gloves and got me fresh cheese. The second time I went I got a different staff member who didn’t seem to understand what gluten free meant and made my bowl like everyone else’s. I knew what I could have and couldn’t so I felt fine afterwards. Just a warning to watch for potential glove cross contamination with some staff.

Celiac friendly?

Yes

We’ve eaten in a lot of chipotles and this is probably the best one. They know GF and the food really is better.

Love this place. They change gloves and get new guacamole / cheese / lettuce for you (stuff that may have touched gloves that touched flour tortillas). Never get glutened here and I'm very sensitive.

Celiac friendly?

Yes

I love the rice bowls. Great comfort food, you cAb find them everywhere and are inexpensive. Top it off with Pibb and it is a great place to eat

Excellent. Would not hesitate to go back.

Love this restaurant! They switch their gloves when you say you are gluten free, and then you can eat anything other than the flour tortillas! So nice to be able to choose just about anything from the menu! Plus the food is really good!

Good food, quick and easy. no issues

Always safe with the burrito bowls here. Cross contamination is possible but I’ve never experienced problems. Website lists allergen items.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

Really accommodating of my coeliac disease, server washed their hands and changed their gloves before preparing the bowl, and I kept the same server. Appeared knowledgeable about needing to maintain GF.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free

They have an allergy statement in the front of line telling you to alert them of an allergy. I mentioned I had a gluten allergy and could they do a glove change. They were very nice about it but clearly weren’t very knowledgeable about what to do so just be clear with them. I asked for them to get fresh lettuce, cheese and guac from the back. I also know to avoid the corn salsa and the chips. They stuffed my bowl and it was delicious. I’ll definitely go back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for takeout

We eat here fairly frequently. We always ask the employees to wash their hands and change gloves. Most ingredients are GF, except the tortillas, so the kids get corn shell tacos and my husband and I get bowls. Avoid the cheese and lettuce if you are celiac or very sensitive - cheese and lettuce are the two ingredients where employees use their hands instead of a utensils. On occasion we’ve had to ask an employee to wash their hands twice, when they forgot and touched someone else order while in the midst of fulfilling ours.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My experiences at this Chipotle Mexican Grill have all been good. The customer service is decent, and the food is safe and tasty!

You really don't have to worry about gluten because virtually everything is gluten-free, excluding the flour tortillas. The food is what you'd expect: it isn't super high-quality meat, but it is seasoned and tasty (especially when you're in the mood for it)!

And as a plus, this Chipotle has a drive-thru, which is nice if you're someone who doesn't like to get out of their car to order. Although, I prefer going inside.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average