Review of Chipotle

I have had good experiences at a different Chipotle restaurant, with regard to their gluten free protocol. At the other restaurant, the employee who was making my food would wash their hands and change gloves, then take charge of my food the whole way across the food line.

Tonight, when I asked if the burrito bowl was gluten free, the employee, who had been handling a flour tortilla, placed his hand in the salad bowls on the top of the stack. He then walked over to another employee and asked if they were GF. She said that yes, they are; that it's only the flour tortillas that have gluten. I mentioned that he had his hands in the salad bowls, so she walked off and got a fresh one. He changed his gloves then, and worked on my food.

My husband also eats GF, but is not as sensitive as I am to gluten, and told me that between my GF food and his own food, the employee had been handling flour tortillas.

Meanwhile, the first employee had passed my food off to the next employee down the line, instead of walking it all the way through. That employee was handling flour tortillas, and looked about to put his hands in my salad bowl. The employee who had gotten me the fresh salad bowl saw that, and intercepted my food and put on fresh gloves and finished it for me.

As I said before, I have had much better experiences at other Chipotle locations. The employees at this location did not seem to understand their protocol for handling food to keep it gluten free, and seemed unconcerned about the issue. Fortunately there was one helpful employee who was attentive enough to keep my food safe.

Watch them carefully if you eat here.