I went here for the first time since being diagnosed with Celiac because I had a coupon for a free burrito. I informed the staff (a very young guy, 25 at the very oldest) that I had a gluten allergy and he looked at my in the most befuddled way. He had never heard of gluten, so I ultimately told him I was allergic to wheat. He told me I couldn't eat their flour tortillas - really?! Thank you for pointing out the obvious. He began to prepare my bowl without changing his gloves (this should be a standard allergy protocol), and he wasn't pleased when I asked him to change them and begin again. He also had little information about the ingredients in their salsa, etc. and their cross-contamination procedures. By some miracle, I ended up being okay after eating my food, but I'd be very hesitant to go in again. Chipotle really should be doing more training for new staff.
I must have gone in on an off day. I disagree with other reviewers on this one! Chipotle is usually such an accommodating restaurant but server actually sighed and shrugged when I told him of gf allergy. He did not wash hands, wipe down counter or offer to get new cheese and lettuce. He looked at me as if he had never performed this gf protocol before. Disappointed !
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
They're so nice here. I go usually once a week, and they the whole protocol once I walk in the door- change gloves, wipe down the counter, only one person handles my food. They're wicked nice over here and as long as someone who isn't new is working there, you're safe!
Staff is super friendly and change their gloves every time I go in. Most of the food is gluten free- so I choose a salad or rice bowl. Yummy food, great prices, great staff
Very knowledgable workers! Changed gloves immediately, and got new utensils as well! Burrito Bowl is safe! One of the salsas is not but for the most part, it's good. :)
Yes
I appreciate their variety of gluten free options. My daughter complains about the beans being spicy but she’s just a picky eater overall. She does enjoy the rice, queso, chicken, chips, etc. I like that I can get her a full kids meal here.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
A manger is celiac and makes an effort however there is a lot of cross contamination and any type of veggie will have gluten contamination because the quesadillas are cut on the same cutting boards all veggies are cut on with minimal sanitizing and no discretion of which one is veggies only
— Not very
— No gluten-free information on the menu
— Not Much/None
— Excellent
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
Not to bad. Have to explain a little w some staff members. Never had an issue
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Not celiac level gluten free friendly, unable to get food from the back and don’t really understand cross contamination!
— Not at all
— No gluten-free information on the menu