Used to eat here for years, dozens and dozens of times, with friends. After discovering the reason for my health issues was gluten, I cut it out. That eliminated this restaurant entirely. This restaurant chain is not gluten free friendly. I haven't been back in 6 or 7 years because of it. And guess what? When I'm out with friends, that means none of them eat here anymore either. -->One of these days these restaurants will learn that if ONE person in a group cannot eat gluten, the entire group will not go to your restaurant; we aren't splitting up for dinner. Enjoy your restricted market, Chuys.
Chips are fried in same oil as sopapias, corn and flour tortias are cooked on same utensils. Meats are all marinated in sauce with a rue. Salad only safe option.
The food here is good BUT this is NOT a safe gluten restaurant. Manager told us there is virtually nothing on the menu that is gluten free except the Mexi Cobb salad without dressing. Corn tortillas are made in the same place as flour tortillas. Creamy jalapeño and most other sauces are not gluten free. Ate at this restaurant for ten years before celiac diagnosis.
Tortilla Chips are fresh and fried in their own fryer, the creamy jalapeño and salsa fresca are great. Huge gluten free options right off the menu, no need to make alterations! We eat here often and I have never gotten sick!
I am a celiac and the staff at Chuys is on point! I have been eating at this restaurant for 7 months and I have never gotten sick from their food. Many of their items can be made gluten free, and many of the waiters/waitresses are knowledgeable, and can facilitate your needs. I can't soy, rice, and cheese, but they can several items on their menu to pick from that can be trailered to your liking. Dont be shy, try them out. Explain your needs and go from there! I can't thank the staff, and managers enough for the great service and food they provide!
Chef was very helpful in explaining what was gluten free/contaminated. I ended up getting fajitas without rice and with plain (not marinated) chicken. I opted for the soft corn tortillas even though they are cooked on the same surface as flour and did not have a reaction. (I have celiac disease)
All the GF options where meatless since all their meat is soaked in beer, very limited GF menu. Long wait to order, to get drinks, to get the children's drinks with their meals, to get the children's ice cream. It is Tex-Mex and Mexican like their sign says.
ChuysHas no distinct gluten-free menu; but, the staff immediately consult with the manager when a guest alerts them about a food allergy. The manager, Liz, first requested some details about my allergy; then proceeded to explain what I *could* safely consume based on my description/explanation. Afterwards, she provided warnings about what not to eat. She said her patrons' safety is more important than a sale. And on that note she has recommended that some customers dine elsewhere. My server, Johnny, reiterated the menu items that were not safe. This is standard protocol. The chips and pico de gallo are divine. And, the complimentary jalapeño ranch dipping sauce makes is excellent too. They have just enough salt to make them interesting but not too much. I ordered the Stacked Enchiladas (made with blue corn tortillas and pulled chicken). And for $1, I added the queso sauce. Great experience! Typically I reserve five stars for restaurants with GF menus. But I'm giving them the max b/c of the manager's personal tutorial. Johnny was very knowledgable about the menu and the restaurant's operation; and provided some great suggestions. Kudos Chuy's for your efforts to accommodate those who are Gluten-challenged (Celiacs: Caveat Emptor!)
I had a great experience at Chuy's. When I told the server I am gluten free she had the manager, Betty, come out and thoroughly explain my props and contamination concerns. They fry their tortilla chips in a separate fryer and make their own tortillas from scratch. No gluten free menu but they were very accommodating for my gluten and dairy allergies.
We asked to see the gluten free menu. The waitress was searching for one for awhile. While waiting she instructed us that the chips were gluten free. When I got the menu it said not to order the chips. I told the waitress the menu said no chips and she just shrugged like oh well. We asked to speak with the manager. He informed us that the chips at this location are because they are fried separately. He was not overly friendly and I felt like my diet restrictions were a nuisance. The gluten free menu is VERY limited. No meat options at all. I felt like a bother and an after thought. Not gluten free friendly!
I live in Austin where this company started. I love Chuy's. Believe me if it were safe to eat there I would. If you are Celiac don't risk it! According to Austin managers (at 3 locations), ALL the meat is BEER MARINATED. All except the boiled Chicken. The one dish I was told was safe for me to eat was just about flavorless:(
I feel like this is not the same place as the other reviews but I know it is. The general manager told me it's not safe for Celiacs or Gluten Sensitive at all. They make their corn and flour tortillas at the same station so everything is cross contaminated! No separate fryer or separate anything. Meats are iffy on seasoning. We ended up leaving because they were so adamant that there was nothing safe. I was glad they were honest but it seemed weird in a kitchen that big nothing was safe and everything was shared.
Manager and staff educated and helpful. They will make you a fresh batch of chips in clean grease!!
I have given 2 stars for the managers helpfulness in showing me what I could eat, but as he put it 'your probably breathing gluten in right now'. Husband who isn't coeliac said the food was ok but not much you can eat here if you are coeliac, I ended up with a grilled chicken salad with no dressing. Can't fault the staff though, very helpful.
No GF menu, but will work with you on options. Although the manager at this location seemed less familiar with gluten options than other Chuys I've dined at. Was not sure about sauces, and unaware that Fajita meat marinated in beer would be a problem. Food was good, and did not get sick. Roasted chicken enchiladas with tomatillos sauce.
Although they don't have a Gf menu, the kitchen manager will come out, problem solve and give options for you to create your own meal. We've gone twice and dealt with different staff each time and they seem to have a better understanding of Gf than many restaurants I've been to that have a Gf menu.
Chuy's does not have a gluten free menu, but there are options. Ask to speak to a manager. They are very knowledgable and prioritize you as a customer. Every location has different options. Jus ask.
They haven't changed their menu in 5 years. Great if you are GF and a vegetarian. Otherwise most limiting Mexican restaurant ever!
The gluten free menu is incredibly limited, but the #3 combo with boom boom sauce was delicious! I love being able to eat and not experience any discomfort!
I went to this particular Chuy's a few weeks ago with some co-workers. I'm a celiac and when I learned that we'd be going there for lunch, I, of course, called ahead to learn about my options. I spoke with a manager named Marco who told me that they could make several different meals gluten free. He was very knowledgeable and even threw out phrases like "cross-contamination." That got my attention. He told me to let my waiter know that I needed to talk to Marco and that he'd come out and chat with me. I did this when we arrived and moments later, Marco came out. He knelt beside me and told me my options, chatting with me for several minutes. In the end, I just went with the taco plate because it sounded like the simplest gluten free option. He assured me that he would make my meal personally in a separate section of the kitchen to attempt to avoid cross contamination. He said he's very interested in celiac disease and allergies and always does his best to accommodate customers. He serves several other celiacs and had impressive knowledge about it. He brought me my meal personally several minutes later, before my friends' arrived. They teased that I was a VIP. And the truly amazing thing is: I felt like one. It is beyond frustrating to eat out as a celiac and see people roll their eyes or get frustrated when I ask questions. My experience at Chuy's was one-of-a-kind. I will definitely be going back and experimenting with other locations. Oh, and the food was delicious. :)
Very limited menu for foods but the drinks are great. I usually get a salad without meat since everything is cooked around gluten and they make their corn and flour tortillas with the same equipment.
Our waiter, Jerson, was phenomenal at checking on every item on the menu I asked for. So sweet for a staff member at a restaurant to take that much time out of his day!
Chuy's recently opened up near where I work and it was chosen for a business lunch. I called ahead to find out if they have a gluten free menu and they do. I appreciate when they have a menu I can ask for because it opens up communication with the server. When I arrived I asked the girl who seated us for the gluten free menu and she didn't know it existed. She asked a manager and it was brought to me. The gluten free menu is very limited - especially for a Mexican restaurant where so much is normally naturally gluten free. You cannot have any of the meat (all marinated in beer), anything fried like chips (shared fryers), rice (not sure why), or even queso. It was painful to sit and watch the others snack on chips. I asked for some corn tortillas so I'd have something to snack on before the food arrived and they obliged, but I wasn't sure if I could eat the salsa or other dips they provided. They weren't on the gluten free menu. I tried to ask the server, but she either didn't know or didn't understand what I was asking about. I don't see why the basic pico de gallo-type salsa would be unsafe, but it wouldn't be the first time I've been surprised. Their guacamole is gluten free, but I'm not a guac fan.I ordered cheese enchiladas with boom-boom sauce and refried beans. They listed the boom-boom sauce and one other veggie red sauce as safe. The enchiladas were delicious and I really liked the boom-boom sauce. The refried beans were refried beans. I wish I could have had rice.If they would make a change so that the chips and salsa were safe for me to eat, I would go back and probably frequently. I love Mexican, but without chips it's just... sad. At least one other Mexican restaurant in the area fries the chips separately, so I will stick with them.
Dear celiac's friends please be careful at Chuy's. food tasted incredible but not feeling so great today. please check with your server. Might want to just stick with the margaritas
The manager came out, was very knowledgeable, and was able to suggest and fix things not on the regular gluten free menu. Ask for the baked chips and 'boom-boom' sauce. Light and delicious. Wait staff was enthusiastic about accommodating and modifying for gf, too. A one-of-a-kind Tex-Mex restaurant where all the food is made from scratch. Watch one of the staff make tortillas right in front of the kitchen.
Chuy's is a great place. It's not only one of the best restaurant choices at Opry Mills. It has some of the best foods (not just for those who do not suffer with gluten intolerance). One big tip is to ask for the gluten/dairy free menu. Even more importantly ask for the manager.
extremely limited menu. the chips and rice are off limits.
Amazing food and they're always helpful when I have questions about items being converted on the menu
When i asked the server if they have a gluten free menu she informed me they do not. BUT the server was gluten free and eats here often! She told me everything is gluten free besides the queso and flour tortillas (obviously) and any of the dishes can have corn tortillas substituted for flour. She also said they are as careful as possible to make sure there is no cross-contamination. Love the food here and happy i can still eat basically everything.
Food was awesome and the mAnager came to talk to us about all the gluten free sauces and menu items. He also said they would make fresh corn tortillas and would clean the grill off first! Very knowledgeable and have never had that great of an experience! Will definitely go back!!!!!!
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