After consulting the nutrition/allergen menu and going to other Coldstones, we went in and confidently ordered for my son and me. The server rudely told us “nothing here is gluten free.” I explained to her we had looked at their website and there were safe items and asked if they had unopened ice cream in the back to serve from so there wasn’t risk of cross contamination. She told me they had “no ice cream frozen” and continued to be rude. I had to explain to her what would make our order celiac safe, and she very grumpily prepared it. I would not visit this location.
— Not very
— Gluten-free items are marked on the main menu
— Some
— Below Average
They got out a fresh scooper and got mine from the back to avoid CC! I didn’t get any mix ins but had no issues! Just a little pricey!
— Somewhat
— No gluten-free information on the menu
— Some
— Average
They were wonderful. The server was knowledgeable and went way out of her way to avoid cross contamination. They had a separate prep area, changed gloves without being asked, and were willing to check ingredients. Dairy free ice cream was available in one flavor
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
They were very knowledgeable about which ice creams were gluten-free. Once I selected one, they went in the back and got me a fresh scoop from an unopened container to avoid cross contamination.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Staff didn't know what flavors contain gluten, and didn't even seem to know the word gluten. There was no indication on the menu or other written information available. One of the servers called the manager to ask and were told that the only GF options were sorbet and almond milk ice cream. We're pretty sure they were confusing dairy-free and GF, but we didn't want dairy free ice cream and didn't feel comfortable ordering anything else.
— Not at all
— No gluten-free information on the menu
— Not Much/None
Fantastic!! The attendant was very knowledgeable and steered us through the process. Mixed our ice creams in a special cold container. It was a very positive experience.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent