Review of Cooper's Hawk

19870 Belmont Chase Dr, Ashburn, VA 20147

Overall Rating

Review


I came with 3 guests that are not gluten free.

I spoke with the waiter and requested the gluten free menu, and I ordered as an appetizer a Caesar Salad from the GF menu. My guests ordered potstickers from their menu. Their appetizer came, and mine finally came after they had finished their appetizer.

I began eating the salad, after taking two or three bites, I tossed the salad around in my plate and discovered croutons underneath! Needless to say, I was very upset. The manager was very understanding and accommodating, and as it turns out another customer was asking why their salad didn't have any croutons. So obviously, a mistake on the servers part. The manager tried to reassure me that it would not happen again (she said the GF menu items are in a separate area of the kitchen), but I lost all confidence, and we left the restaurant.

My night consisted of getting up and going to the toilet several times, and my morning has been horrendous, with 6 trips to the toilet so far. Seriously, just the fact that my salad leaves "touched" the crouton was enough to cause this much stress to my digestive system.

Very disappointed. I would highly recommend that they present GF items on a different color/shape plate, so that when the food arrives, we have more confidence in what is put in front of us. PF Chang's does that, and I've never had any issues with their food.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Offers delivery
  • Offers online ordering
  • Reservations recommended
Updated 1 year ago

Symptomatic Celiac