Review of Crystal Beer Parlor

This is a review from Google. I am copy and pasting for other people with celiac disease that are considering going here as it is highly rated.

As someone that has highly symptomatic celiac disease, I’ve been happy to come here multiple times because I know they take great precautions with allergies. However, after tonight I will not be returning, this was literally the dining experience from hell. I had had my server, Daniel, before, and last time he didn’t take my allergy seriously and I had to get a manager. So this time, I preemptively talked to someone that wouldn’t bring me a manager when I asked, but rather said she would take care of it. She returned telling me she told the kitchen manager and the cook, and not to worry, I was in good hands. However, when my order came, there was a non-gluten free bun on it, and it was obvious my complaint was not listened to. I told Daniel, to which he laughed and said he’d get the buns swapped out, at this point I really didn’t want to chance it as a burger is really not worth being sick for 2+ weeks. I talked to someone and told them I no longer wanted the order, once I did, two women came out, the one I talked to before and a manager of some sort. The manager did apologize, and gave me a gift card for next time, the other lady sat herself at my table and continuously was grabbing my hand and shoulder and such (which I did not appreciate) telling me that it would be okay and to not worry. I, admittedly, hate conflict and do not like when things like this happen as it overwhelms me extremely, so I did start crying because that’s my response to stressful situations where I’m getting bombarded. Everyone left, and it was fine for awhile, until Daniel returned to explain that he “didn’t mean to kill me” and that “honest mistakes happen”, however, this is a repeat “mistake” for him as it’s happened to me before, and, there’s a difference between an honest mistake and a complete error to recognize your customers needs. After this, I decided I wanted whoever the ladies I talked to were to know that I really did not appreciate his tone, or the jokes at my expense, and that it may be funny to him but now I am legitimately out of a meal because things close early in Savannah. Once again, I am crying due to stress, when the lady from before sits herself next to me and starts petting me on the shoulder and hand once again, telling me that the reason he said that was because we were on “two different wavelengths” and that he wasn’t emotional and I was a deeply emotional person. I was told next time I come back to simply not request him by the lady I didn’t know in my face telling me I was being emotional.

As someone that does have a dietary restriction, I really try to take extra care into how I speak to people about my allergy because they have to go the extra mile to modify things for me. However, when you rave about your great allergy prep and then pull unprofessional shit like this to the point where I had to leave the restaurant crying because it was too overwhelming, you’ve failed as an establishment. Everything about tonight was unprofessional, and really disgusting, I have never been treated like this EVER, and do not plan on coming back.

It really sucks, because the food has been great other times i’ve been, but it’s not worth it if I have to play waiter roulette every night to see whether I’ll get sick or not.

Disappointed and ultimately, very sad.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor