Ginger Exchange

I used to love this place, but then was treated so horribly by a staff member. My gf sushi was packaged with my husband’s gluten containing sushi. They were touching so I couldn’t not eat it because I am celiac. We called and asked for a new sushi roll, and the woman on the phone refused. She insisted we never told her I had a gluten allergy (I did, I have celiac I’m not trying to get sick). She then proceeded to tell me I need to learn that the customer isn’t always right, and asked how I sleep at night and that I am a horrible person. We didn’t even ask for a refund. All we asked for was one remade sushi roll that we would come pick up. I have never been treated like that in my life. We went to the restaurant to drop the food off and ask for a refund, and she then lied and said a man took the order and she didn’t know what we were talking about. This experience has turned me off to Ginger Exchange which is a bummer because they have a gluten free menu and I felt safe eating here.

Is there a gluten-free menu?

— Separate gluten-free menu

The staff was helpful and provided a gluten free menu. The service was quick and the food tasted great.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Not a ton of gluten free options but aware and knowledgeable about cross contamination. I ordered veggie sushi and the sweet potato was not GF, so they called to let me know and choose another option.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dinner
• Good for takeout
• Offers online ordering

I asked for gluten free options and the waiter immediately brought me over a separate menu. Kept consulting with his manager to make sure all my random requests I had made could be met. Very considerate and cautious for my Celiac,Peanut,Dairy Allergy. Highly recommended.

Celiac friendly?

Yes

Not sure if celiac friendly as it was difficult to communicate. Doubt they use separate cooking area. But they do have a gluten free menu