Review of Ginger Exchange

I used to love this place, but then was treated so horribly by a staff member. My gf sushi was packaged with my husband’s gluten containing sushi. They were touching so I couldn’t not eat it because I am celiac. We called and asked for a new sushi roll, and the woman on the phone refused. She insisted we never told her I had a gluten allergy (I did, I have celiac I’m not trying to get sick). She then proceeded to tell me I need to learn that the customer isn’t always right, and asked how I sleep at night and that I am a horrible person. We didn’t even ask for a refund. All we asked for was one remade sushi roll that we would come pick up. I have never been treated like that in my life. We went to the restaurant to drop the food off and ask for a refund, and she then lied and said a man took the order and she didn’t know what we were talking about. This experience has turned me off to Ginger Exchange which is a bummer because they have a gluten free menu and I felt safe eating here.

Is there a gluten-free menu?

— Separate gluten-free menu