GF buns available for burgers. Service very good.
I was at this location last night and was extremely impressed with our waitress. Her friend has celiac and she was really knowledgeable. I didn't have to explain anything. They do have a gluten free menu, however, our waitress said anything fried they are community fryers and not recommended for celiac. She went back in the kitchen and informed them of a "severe allergy" and I ordered the fiesta burger with a side salad instead of fries. I am extremely sensitive to cross contamination and had no reaction :)
Our waitress was Alle and the manager was Cat. We got great service. they have a dedicated GF prep station and GF fryer. as Cat explained to me, when the kitchen receives a GF order, one person takes care of that order from start to finish. the GF menu has many options. we had GF nachos for an app and I ordered the GF bbq bacon cheeseburger with garlic & herb fries. All the food was great! Hard Rock is a little on the pricey side but the food, as always, was delicious and the service impeccable!
Are here today based on previous reviews. Our 17 y/o has Celiac and is very sensitive to gluten. They have a gluten free menu. But make sure to ask HOW the food is prepared because if it's fried, it may not be gluten free. We let our waitress know about his needs and she had the manager and chef come out to the table. The chef was very know and made excellent recommendations for our son and he he went with the burger with bacon on a gluten free bun. They bake the fries. The check said that they take about 18 minutes so he went ahead and got them started while the hubby and I decided on our meal. The potato skins are deep fried so the chef microwaved 2 for our son and then put them in the oven to melt the cheese. Our son loved them and said that his gluten free bun was delicious! Best gluten free bun he's had....and he's sooooo picky! Would HIGHLY recommend and we will definitely be back! It's nice to be able to add another restaurant to our list of safe places we can dine as a family! And they have a gluten free brownie served with ice cream but he was so full that he didn't get to try it.
Our waitress was absolutely wonderful and gave me great recommendations on the best gluten free burger...hickory bacon BBQ burger. If that wasn't good enough she suggested the brownie Sunday which was also gluten free. Food was so good. Will make this place a frequent stop. Waitress said their menu is about 90% gluten free, wish all restaurants were like this
I just read Micheal's comment and it surprised me because I ask my server twice if the fries were safe and she said they had a dedicated fries. Since I trust no one and know how easy you can mess up a GF plate, I also doubled check about cross contamination and she assured me that all was safe. The bun was GF and the fries were good, I was fine so hopefully they do have a dedicated frier now. Anyhow next time I walk into a HR I will check with the manager.
They provided a gluten-free menu but it was more like a gluten friendly menu. Initially I was very excited to see all the options even gluten free buns. I ended up ordering the nachos on the gluten-free menu not thinking they make their own...manager comes out to ask if I'm allergic to which I responded yes. He then tells me that the gluten-free menu shouldn't have been released as it was starting the following week. The tortilla chips are gluten-free but are fried in the same oil as all other fried items. Due to this I didn't end up eating, just drank an angry orchard. Seems Hard Rock needs to do better accomodating allergies...
Definitely great place to eat!! I haven't been able to have wings in years!! it was phenomenal and no reaction to anything!!
It took a little longer for our meal, but that was because they had to go start up a new grill for us. I appreciated their caution. We didn't get sick, and the hamburger was delicious. Disappointed the fries weren't in a dedicated frier, but the coleslaw was delicious. Management and staff were friendly and helpful.
We had a fantastic experience. Our server Hannah was very accommodating and we were confident in her suggestions. The chef ( wish we knew her name) met us at our table to talk about options for our daughter with celiac. She assured us the food would be prepared safely. Our daughter ordered a burger with gf bun and baked fries. She said the fries were the best she's ever had. We also ordered the gf brownie with ice cream for dessert. It was huge!!! The look on our 8 yr old's face was priceless. Hard Rock provided excellent service and food.
We took our family because they advertise they can serve gluten free. Our two year old and four old are allergic wheat so we choose hard rock based on their add. After waiting 35 minutes for a seat, 30-40 minutes for food we had to send back both of our kids meals because they were wrong. We then waited another 30 minutes before I had to go find our waitress only she could tell us they did not have what they advertised. Her solution we can feed a four year old and a two year old a salad. Now we wait for a manager after waitress just does not come back. Manager just said they cannot help. We had to leave with two upset and hungry kids to try and find something else for them. Absolutely terrible.
Excellent customer service. Manager was very helpful. They had a dedicated fryer.
Manager came to table and talked over all the options. We got South west burger (no cheese, changed to GF bun) and bbq bacon burger (no cheese, no onions, changed to GF bun) and fries (dedicated fryer). Tasted great! Our child got a hot dog in a corn tortilla (no GF hot dog buns) and fries. He was more than happy! Great meal and never got symptoms. We are GF, milk free and shellfish free. Friendly and prompt service.
great food! had gf buns for burgers and french fries. I ate there with no problem. Definetly safe for Gl
There is no gluten free bun at the MOA location. If they did at one point, they don't any longer. All fried food is cross contaminated. I would not recommend for celiac. Considering how sick I am right now, I would not recommend for allergy nor intolerance either.
hamburger with fries!! they are very knowledgeable and caring!!
Two managers came over to the table and explained what was gluten free on the menu for me to eat. They were very knowledgable and careful about cross contamination. I did not feel sick after this meal. I had the cheeseburger with gluten free fries. They have a separate frier for the fries. The bbq sauce is gluten free. All around a great experience on a busy night.
staff asked what do you want? we will tell you if you can have it. this went on for three items, at which point I asked for manager, whom had the same responses as server. not able to assure any cross contamination nor did I feel they were willing to try. daughters plate was brought to us with human hair attached......
The server had no idea about gluten free options. I figured a plain burger would be ok, but none of the sides could be made GF and DF except for a plain salad. From our research we had to tell the waitress that they did indeed have GF buns, she had no idea. I've never been to a more allergy unaware Hard Rock.
Fantastic food and great outside patio area. Had ribs (fair warning a full rack is massive and enough for two) and Parmesan and Romano cheese fries. Amazing. Staff was very friendly and management was incredibly knowledgable about gluten free. Definitely recommend.
They don't have a gluten free menu, however the waitress informed me that are slowly making their entire menu gluten free, with current gluten free sauces and substituted items. I had the barbecue chicken with fries which was nice but nothing special, but I did not get sick which is always a good thing.
The manager was super helpful and the food was delicious!!
They have gluten free buns and the fries are in a dedicated fryer. Ordered the fiesta burger with all toppings and fries. Super sensitive celiac and had no issues. They also have two gluten free ciders (did not order). Ice cream was a desert option (did not order).
Ask for the manager Jesus aka "Papi" he's an expert on celiac disease and will make sure you get a safe meal. The food itself is typical overpriced fare- but being able to go out and my 8yr old and her having a good experience was well worth it. So hard to find places you can trust...we will be back next time in area.
My wife is celiac, Jesus the manager was a great help. Also the waitress Ashlee was very good. We felt very comfortable here, also the food was great! My wife had a burger, great gf bun. I had the Mac & cheese.. Jesus has a child that is celiac, he goes to great length to cater to celiac customers.
Great allergy menu and gluten free buns
I am celiacs and ordered the legendary burger. When we were seated, we let them know of my food allergy and the manager came to give us the low down and the waitress was very attentive to my needs. Dedicated fryer for fries so if you havnt had in a while, worth the visit. + lots of cool stuff on the walls lol great staff.
Burgers were easy to make substitutions, fries without seasoning, waitress very nice and willing to make substitutions. Initially burger came out with the bun even though I'd specifically ordered it without. Waitress had them remake it instead of just taking the bun off, which was good. Once got it the second time it was good and no contamination issues.
Ordered fajitas after waiter told us they were gluten free and could be served with corn tortillas. Right before food was served he explained the marinate for the steak might not be gluten free and that the corn tortillas were made in a wheat facility and might also contain wheat. So we were served unseasoned steak and shrimp over some onions and bell peppers with a side plate of cheese with no offer to order something else from the menu. Not exactly my idea of 30 dollar fajitas..
A few options, although not the best. The menu won't tell you but they do offer corn tortillas, so the fajitas are an option as well as the fish tacos. Like I said, not a lot to choose from but after a margarita or two you may not care. Order the fajitas and enjoy the fantastic location.
Great service, great food. The waiter was very friendly and the manager came out to discuss gf options as is the standard at this restaurant. He was knowledgable about gf and helpful in making us feel comfortable that gf could be done appropriately here. We had nachos, bbq chicken, and a bacon cheeseburger (lettuce wrap) with fries (dedicated fryer for fries/chips). My boyfriend is very gluten-sensitive and we had no trouble here.
Terrible service and no way to accommodate allergies. She told us 'if you see something on there that you know you can eat you should order it'. She had no idea what anything had in it, ingredient wise, and then said 'I should learn more about it' when answering our allergy questions. So to be safe we ordered a salad with no cheese. Not only did the salad come out with cheese on it, she proceeded to argue with us that it did not have cheese. Never going back
Server said they had no gluten free options very resolutely. Then he mentioned they might have gluten free bread. They couldn't care less to accommodate, or try. Perhaps they have their food prepared elsewhere & they don't know the ingredients. Or Perhaps they just don't care. With their prices, you would expect otherwise. Planet Hollywood is much much better for service & gluten free options.
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm