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No stars!!! This IS NOT a gluten free chain. I don't know why it's even on this website. How come we can't get this removed from the list. As a moderate/severe celiac disease person, I'm extremely disappointed. And it frustrates me that more of you aren't either.
My husband and I love this Hard Rock location! The manager and wait staff are very knowledgable, and the manager will spend time going over the menu with you. Simply inform your waiter of your allergies! And, they will do the rest. They take measures to avoid cross contamination and use a separate fryer for GF fries! GF buns are available and there are many options. GF Salad dressings are limited so bring your own if you do not like their lime citrus balsamic vinegarette. I was surprised it was very good, but may not be for everyone.
My boyfriend and I ate here later in the evening just last night. Being my first time on vacation since going gluten free I was a bit worried about being able to eat out at somewhere other than Chipotle LOL. I was so surprised at the service at Hard Rock! I am not a Celiac, but avoid gluten as a lifestyle choice. I notified our server if I could have a gluten free menu- and she said she would send the manager. At first this raised flags- but as soon as the manager came- all was lowered! The manager was excellent. Sat with us and explained that most of the menu is gluten free or can be made gluten free. Talked to us about the salad dressings, the burgers etc- said they they will accommodate whatever I want to order. He said his daughter was a celiac and asked what exactly my allergy was. I explained its not that I am allergic- just a lifestyle choice. I assume he did this so he would take extra steps in the kitchen. I ordered a Mushroom Burger. They made me separate mushrooms because the manager said the others had a thickener. The gluten free bun was DELICIOUS. The fries were cooked in a seperate fryer. All in all, a great experience! I was so happy to find this!
I was confused when we stopped in for a burger, because our experience was not the same as others. I would not classify Hard Rock in Maui as celiac friendly, no dedicated fryers or cooking areas (at least not according to our waitress), no gf bun options, no gf menu at all. All of their BBQ sauces have soy sauce, even the beans that top the nachos have wheat. Very few options without extreme modification. The only reason I give them 2 stars is because our waitress was trying so hard to make something work.
Our server did not really understand my questions about being gluten free. She went back to kitchen, returned and said they could do a burger with no bun, but seemed unsure. We decided to not risk it- they gave us our drinks for free which was nice. My rating is just based on this single experience.
Had lunch at the Hard Rock in Myrtle Beach today. Read a few places that they catered to gluten free and my wife loves the place. I ordered the wings, which they were able to prepare GF because the chicken base hadn't been put on yet. They came with a side of Buffalo and a side of blue cheese, both gluten friendly. Huge and meaty wings with great sauces. Next I had the local legendary and my wife had the original sans the onion ring on a GF bun. I gotta say that her bread held up better to that delicious and juicy burger than mine did. Strongly suggest getting it done medium for max flavour. With the coupon from the local deals book, the whole meal (with a raspberry lemonade drink off the adult menu) came to a reasonable and tasty $40 plus tax and tip. A real bargain considering the great experience.
Very accommodating to gluten allergy. Had the grilled salmon with mashed potatoes. They also have GF burgers w bun, fries.
Excellent service. Staff very knowledgeable. Manager came to our table to confirm and review with me even more gf options. I had the steak and fries from their dedicated fryer. Food was delicious. They were quick friendly and definitely would eat here again. Mom always weary about eating out since I have celiac a. celiac friendly
They have GF buns!!! The servers were excellent and knowledgable. One child ordered fajitas with corn tortillas and the other ordered the hamburger and fries off of the kids' menu. This is for the location on the strip. There is another location at the Hard Rock Hotel & casino.
I believe I was glutened at this restaurant. The manager was very knowledgeable about what wasn't gluten free on the menu, which was almost everything. I got the grilled chicken salad, minus the cheese, oranges, onions and tomatoes as I'm sensitive to those items, and asked to add avocado. When the salad came out, it was shredded deli chicken, not grilled chicken, and I had to ask the server for the avocado, which he brought out after I was halfway done eating my salad. My stomach was not a happy camper, which I noticed within minutes after finishing. When we got the bill, they charged me an extra $3 for the avocado, even after I requested to take off half the ingredients of the salad. I do not recommend this restaurant if you are celiac.
My waitress knew a lot about what I could and could not have. The manager came over to greet us and told me that they had a dedicated fryer. So for an appetizer I got nachos. And then for an entree I got a New York strip with French fries. The steak was great and the fries were amazing; probably the best fries I ever had.
That was crazy easy for a new GF eater. No designated gluten free menu, but wait staff super helpful and let the kitchen manager know of my needs. He came to the table and spoke with me about what was safe to eat. Even a separate designated GF fryer. Highly recommend.
As always, the managers are very well aware of what a gluten free meal is. Most sauces (except bbq) are GF. Good GF bun for burgers or chicken. Also, fries are great. Awesome salads. Very nice to be able to get REAL food. Highly recommend.
Highly recommended! The manager, Scott, came to my table and discussed the gf options with me. He waited for the waitress to explain her that the ordered burger needs to be gf and that they have to make gf fries. Very good job! The food was tasty! And in addition they have two hard cider.
Chef will accommodate to maintain gluten free meals, just speak to your server. Hostess was sweet enough to ask the chef before we even sat down. Staff is knowledgable and repeatedly said what was gluten free and that it was gluten free when it was brought to the table which made me feel safe with all their group communication! Had a cheeseburger with lettuce for a bun, fries on the side. Fries are in a fry only fryaltor. Yum! :)
My family and I were very hungry, and we wanted a place we knew had gf options. When we sat down, we started to take note that service was very slow. My dad asked if they had a specific menu for gf people and our waitress said "oh we'll just take the bread off" and we instantly knew something would be wrong. Luckily, the manager came out and he cleared everything up for us and checked the sauces and made sure we could have a gf meal. I got a garden salad with shrimp, my mom got salmon w/ broccoli and mashed potatoes, and my dad got a Caesar salad with shrimp (no croutons). When our meals came out, everyone's was fine, except for mine, because mine had a crouton on it. They fixed it, and I didn't get sick. My dad thought he got a little sick, however we aren't really sure. May have been cross-contamination.
There is no gluten-free menu. But the kitchen manager came and sat down with me and went through the menu and told me what I could and could not eat. This was very helpful! They have gluten-free hamburger buns. I got a cheeseburger and fries and it was very good.
No specific gf menu, but the manager walked me through the menu......he also advised that there is a separate fryer..... he made sure my food had no cross contamination. i had potato skins as an appetizer, main meal was a cheeseburger and french fries......
No GF menu but they are awesome answering questions and getting answers. I wanted to nachos (corn) but are fried in general fryer. They do have a separate fryer for french fries. I ordered the Cobb salad with ranch (honey mustard is not GF). Will add another review later to see how it was and if I reacted. 5 stars for service.
Gluten free buns, dedicated fryer. Recently switched to a gluten free BBQ sauce. My daughter has celiac. She got the ribs and fries and was fine. They weren't super educated but the manager was very helpful. Said the company is working on a gluten free menu. For now you pretty much just need to ask about individual items.
If you have kids, be warned that there is nothing gluten free on the kid's menu. $6.95 for a hot dog without a bun seems outrageous. Forget about french fries since they do not have a dedicated fryer. I had a cheeseburger, which came on an Udi bun (yuck). I ordered the burger done medium, and it came rare, red, mushy, and cold in the center. The restaurant was not at all busy. We won't be back. I would rate it zero stars if I could.
Manager recommended the Mac and cheese. When I asked if the pasta was gluten free he said oh oh no that's right. Don't get that. Then he said they had a dedicated fryer for allergies. 1.5 hours later still no food. The fryer broke. No one bothered to tell us. They do have udis gf buns so the burgers technically are GF but I would not trust contamination. My daughter is celiac and I just can't risk it.
Terrible GF experience here. I find that large national chains usually have this whole GF thing figured out, which is why we went here, but Hard Rock Cafe was a dismal failure. Yes, they will offer you a GF bun, as if that's all we celiacs need, but after questioning I quickly learned that they had incredibly few options. Even simple things that are usually safe like a sauteed chicken breast or salmon weren't GF (and couldn't be altered to be GF.) Both the server and the manager were very uneducated (the server had no CLUE what I was talking about, which is why I had to ask for the manager) so I didn't feel safe at all. In the end, the only item I felt I could eat with any confidence were the nachos (and they were burned and cold, to add insult to injury.)
Great. Manager explained the menu and asked about sensitivity to ensure all items were accommodating. Gluten free buns. Dedicated French fry fryer. Excellent service and atmosphere.
Server wasn't very knowledgable for what I could and couldn't have. Not many options. Was brought a salad with croutons initially but sent it back and had no problems. The steak I had was also very good. So it was overall good
Really good food. Staff seemed knowledgeable but also checked with kitchen and made suggestions appropriately. No gluten free buns at this location although other HRC's have had them. Great meal but made me wonder though when different locations suggest different options unless that's due to regional differences.
While the waiters were not knowledgeable they got the chef who was very knowledgeable about what I could have. Knows about cross contamination. Chef Jess even have me his card in case there were any problems. For a chicken salad. I have been to hard rocks across the country and have had similar experiences
No gluten free menu, but server, gluten free himself, went through the menu page by page and pointed out options including burgers on a gluten free bun, salads, steak, and grilled wings. The fries are gluten free normally but he told us there could be the chance of switching friers especially during busy times, so that we could make our own decision on whether to eat them. Unfortunately all the BBQ entrees are not gluten free.
Manager came out to go over menu. Lots of choices but no dedicated gluten free menu. Can't have nachos but fries made in separate area. Amazing Udi's gluten free bun. Manager even gave me one to take for free. A little loud but great food and service. I recommended they make gluten free flags so you know your food is correct. It was hard to tell the rolls apart (but that's also a good thing).
Hard rock does not have a gluten free menu. However, they have options for people that are gluten free. Almost all of their sandwiches/burgers are gluten free, as long as you ask for a gluten free bun. Make sure to ask your server if the fries are cooked in their own fryer, and if they are, get them unseasoned. Their BBQ sauce is not gluten free. Also, their service was slow, but the food was very satisfying considering we just came from a long day of not eating.
Great service! No gluten free menu but just tell the waiter about your allergies and a manager comes out to discuss your allergies. He gave me all the options for myself and my two boys 4 and 6. They have a separate grill and fryer so we enjoyed gf fries. It was a great meal and no one had any issues afterward.
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11:00 am - 10:00 pm