Permanently Closed

Hero Certified Burgers

2 ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
511 Maple Grove Drive, Oakville, ON, Canada L6J 4W3

Most Recent Reviews


Overall Rating

Review


A separate Gluten Free menu provided with GF condiments available and a GF bun! Also if you tell them about other food allergies they might be knowledgable or they might ask the cook. The fries aren't GF. The Special GF bun- once you get your order you should eat it right away or else it will get soggy and messy. I always ask them to extra toast my bun. I'd rather have my bun crispy and slightly 'burnt' than soggy.

Updated 7 years ago read full review

Overall Rating

Review


I have eaten here many times as a celiac, it is as safe as you can get. The owners and staff understand cross-contamination and have excellent procedures in place, always changing gloves, preparing in a separate area, etc. The burgers are excellent as well! The Hero website has a gluten free menu, even the veggie burgers are GF, which isn't common. I feel as safe here as eating in my GF home!

Celiac friendly?

Yes

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Restaurant
  • Takeout

Photos


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Reviews of this Chain

Overall Rating

Review


There was a sign listing GF items and burger condiments. Staff explained how they cook burgers on a dedicated part so no cross contamination with breads. It was expensive with extra charge for GF bun but I was happy to have it again.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good with other allergies
Symptomatic Celiac

Overall Rating

Review


The burgers were really good with buns that did not fall apart. Highly recommend for a great, gf burger.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Knowledgeable. Told me right away fries not safe as it was a shared fryer. Has separate toaster for GF buns. Feel confident in their safety protocols!

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

Wheat Allergy

Overall Rating

Review


Tones of options, very clearly marked and staff are knowledgeable.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Unprofessional staff, out of gluten buns, no service in french in the biggest city in Quebec... would not feel safe at all to eat here as celiac sufferer.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

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