Review of Howling Wolf Taqueria

Very unprofessional and poor service. I called and ordered delivery at approximately 7:02pm and spoke to a lady on the phone who took my order and said my food would be here in about 45 min to 1 hour. I waited about 1 hour and 10min later I called around 8:12pm to ask about how much longer my order would take and the lady that answered said it will be another 20 minutes. I then asked her why it is taking more time when I was told it would be an hour max for delivery. She said that more orders came in after mine and they had to be delivered as well. I then asked "don't they deliver in the order the call is made?" And she said there was only one driver. I then asked for a manager and she put me on hold for a while. About five minutes later the driver showed up, so I hung up the phone while I was still on hold. I asked the driver why it took so long and he said he delivered everyone else's order first. I became upset hearing this and told him I was going to let the manager know about this experience because it wasn't right that my order was taken first and delivered last. I called the restaurant back and asked for a manager and a guy came on the phone named Dan was very rude. He didnt let me say anything or explain my issue. He said that the lady that answered the phone prior to him told him everything and he didnt need to hear me since he already knew. He was very unprofessional and spoke to me very disrepectfully. I asked him if he usually treats customers this way and he came back at me with a smart remark saying that I was rude and made the lady who answered the phone before him cry. This made me more frustrated and I just asked for the owners name and number and he then made a smart remark again that I needed to give him my name and phone number, I responded to him saying it was on my reciept. I then continued to ask for the owners name and contact info and he refused to give me the information. He even went as far as hanging up on me. I called back and asked for the owners info and he hung up on me again. This is very very very poor customer service. Very unprofessional for a manager and very disrepectful for customers. I was very disappointed, which is sad because I always order from here and they are always so nice.

Celiac friendly?

No