There are no cross contamination measures taken in the food line whatsoever. We went in for my birthday dinner tonight and honestly I was disgusted by the actual customers more than anything. Keeping mind that there was a person stocking the buffet at the time, witnessing everything and doing absolutely nothing about it, one lady had regular noodles on her plate, took some cabbage and put it on top of the noodles, her kid threw a fit so she took it off of her plate and put it back in the buffet container. Then there was a grown man using his HANDS to get noodles off of the buffet and touching everything else. Not that I would have gone back through, but the waitress never even asked how everything was going or if I would like another allergy bowl. I will say that the guy grilling did a very thorough job cleaning the grill once it was my food was able to be cooked. They can’t do anything about the disgusting buffet habits of other people that do not even think about what they are doing, the service still sucked. And given that an employee was standing there filling things up and did NOTHING about the contamination….. If you are celiac DO NOT RISK IT!!! People do not care enough about what they are doing.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much
— Poor
Yes
Very knowledgeable and they do clean the grill for you if you ask. Slight risk of cross contamination at the food bar but still very great place to eat
Yes
HuHot does not have a gluten free menu but does have an allergen list and a list of gluten free sauces. Ask them to clean a spot on the grill and use different utensils, if necessary.
The cook staff take reasonable precautions by cleaning the grill, but with the way the ingredient/sauce bars are set up (with people slopping everything around), getting glutened is pretty much a guarantee.
No
Great food. Didn’t get sick.
— Very
— Most/All
— Excellent
They have great protocols set up for allergies. They were happy to grab fresh bins of ingredients out of the back for us. My only hesitation was that all the sauces were out in one area together. If they had the GF sauces set to one side together, it would definitely have made me feel better. None of us got sick, but next time I will probably ask if there are new sauces in their chill room.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Hi Hot is a great way to fill up if you like stir-fry. They have rice noodles, fresh meats and veggies and lots of sauce options that are gluten free. Everything is labeled with allergen warnings as well as gluten-free. If you let them know you are a gluten-free customer they will clean the grill and generously keep other foods away from yours as it cooks.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
They mark your allergies by giving you purple bowls so they stand out for the chefs. I usually stick to just the oils but I believe the sauces are all safe. They clean the grill when they see there's an allergy and they use separate tongs for your food. I've never had a reaction here or left hungry! They will grab rice noodles or toppings from the back if you want!
— Somewhat
— Most/All
— Excellent
This place is absolutely AMAZING with gluten free! While most other buffet style restaurants can become cross contaminated very easily, the manager had me go through and write down what I wanted, and prepared it with new containers of food in the back! ALL of their sauces are gf which made me feel so much better. He then alerted the grillers that there was an allergy. He made sure they cleaned the grill super well TWICE. The then used spatulas to block off a section of the grill for my food so no one else’s food would ever get close. They completely changed utensils and most importantly, I did not get sick! They even offered to do it all again if I was still hungry since it was a buffet!
— Very
— Most/All
— Excellent